Open to opportunities

Ngum Ntwisi

@ngumntwisi

Message

Highly motivated coordinator with expertise in customer relationship management.

United States

Message

What I'm looking for

I am looking for a role that values proactive problem-solving and customer engagement, with opportunities for growth.

I am a highly motivated and empathetic coordinator with extensive experience in customer and stakeholder relationship management. My career has been dedicated to providing value-based care through the establishment of holistic care plans and streamlining access to providers. I excel in patient engagement and efficient communication, ensuring a smooth transition and continuation of care.

Currently, I serve as a Project Coordinator at Fidelity Investments, where I plan and facilitate project team collaborations, ensuring clear communication among team members and stakeholders. My proactive approach to problem-solving and risk management has allowed me to coach teams effectively and implement growth strategies aligned with product goals. My previous roles have honed my skills in managing caseloads, coordinating patient care processes, and maintaining compliance with HIPAA regulations.

As I continue my professional journey, I am eager to contribute to a mission focused on improving healthcare through proactive problem-solving and a customer-centric attitude. I am currently pursuing further education in Clinical Research Coordination to enhance my expertise in this field.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator

Current

Fidelity Investments

May 2022 - Present (3 years 2 months)

Planned and facilitated project team collaboration events, including meetings and timelines, while ensuring clear and effective communication among team members and stakeholders. Proactively identified and socialized potential risks, assessed team performance, and coached for growth, aligning with product goals and tracking metrics.

Project Management Communication Risk Management Team Leadership Stakeholder Management Performance Tracking Data Analysis

Care Manager

Health Management Inc

Apr 2013 - Present (12 years 3 months)

Communicated with plan members to ensure program understanding and delivered exceptional customer service, managing a diverse caseload efficiently across various clients and surgical categories. Coordinated the surgery review process, obtained necessary information, and collaborated with providers to resolve issues and secure pre-authorizations.

Customer Service Communication Problem Solving

Client Care Coordinator

T&N Reliable Nursing Care

Jan 2012 - Present (13 years 6 months)

Coordinated patient care processes, including scheduling, approvals, and medical record management, while managing high volumes of inbound and outbound calls. Communicated effectively with patients, providers, and facilities to ensure smooth care transitions and maintained detailed documentation in compliance with HIPAA regulations.

Patient Care Coordination HIPAA Documentation Organizational Skills Communication Scheduling

Education

Degrees, certifications, and relevant coursework

WakeTech Community College

Non-Credit Program, Clinical Research Coordination

Currently pursuing a program in Clinical Research Coordination. Focusing on the principles and practices of clinical research, including regulatory guidelines and study management.

University of Buea

Bachelor of Science, Sociology and Anthropology

Studied Sociology and Anthropology, with a minor in Women and Gender Studies. Gained a comprehensive understanding of societal structures, human behavior, and cultural dynamics.