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-Nero Channel- ネロ・アルフィニックス

@nerochannel

Chat Support at TDCX helping TikTok Ads users resolve campaign setup, ad delivery, tracking, billing, and account issues.

Philippines

Message

What I'm looking for

I'm seeking work-from-home employment in Technical Chat Support or back-office work within Metro Manila, and I'm proactively improving my technical skills.

At TDCX, I provide front-line technical chat support for the TikTok Ads platform, helping with campaign setup, ad delivery, pixel and tracking problems, billing questions, and account configuration.

Previously, I supported customers through chat at Acquire Intelligence, Inspiro Relia Inc., and Concentrix, covering digital banking and web hosting. I also processed utility billing transactions at Accenture Philippines, reviewing transaction data and resolving discrepancies.

Experience

Work history, roles, and key accomplishments

Current

TikTok Ads Chat Support

Current

TDCX

Oct 2025 - Present (1 year)

Provided front-line technical chat support for the TikTok Ads platform. Assisted with campaign setup, ad delivery issues, pixel and tracking problems, billing questions, and account configuration to keep advertisers running smoothly.

TikTokAds Technical Support Live Chat Campaign Management Troubleshooting Customer Service

Virtual Bank Chat Support

Acquire Intelligence

Aug 2022 - Jan 2025 (2 years 5 months)

Delivered live chat assistance for digital banking services including account access, transfers, card management, and mobile app troubleshooting. Resolved inquiries efficiently while following security protocols and product guidelines.

Digital Banking Customer Service Live Chat Troubleshooting Security Protocols

Transaction Processing Associate

Accenture Philippines

Feb 2020 - Jul 2020 (5 months)

Processed utility billing transactions, payment applications, and account adjustments with high accuracy. Reviewed transaction data, resolved discrepancies, and maintained detailed records to support timely and correct customer billing.

Transaction Processing Data Entry Attention To Detail Billing Customer Service

Web Hosting Chat Support

Inspiro Relia Inc.

Nov 2017 - Jan 2019 (1 year 2 months)

Provided real-time technical assistance via chat for web hosting, domains, email, and server-related issues. Troubleshot website performance, configuration errors, and account setup while guiding customers through solutions.

Web Hosting Technical Support Troubleshooting Customer Service Live Chat