Open to opportunities

Neilsen de Guzman

@neilsendeguzman

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Digital Marketing Producer with expertise in learning management systems.

Philippines

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What I'm looking for

I seek a dynamic role that fosters growth and utilizes my diverse skill set.

I am a dedicated Digital Marketing Producer and Learning Management System Administrator with a strong background in managing educational platforms and enhancing user experiences. Currently, I work at Sherri Johnson Consulting, where I oversee the Docebo platform, supporting over 26,000 users by updating course materials and coaching call videos. My role also involves video editing for marketing purposes and SEO administration, showcasing my ability to blend technical skills with creative solutions.

Previously, I honed my marketing and communication skills as a Cold Caller and Marketing Specialist at Krista Mashore Coaching, where I engaged potential clients and edited content for various media platforms. My experience at Convergys and Concentrix further developed my customer service and technical support capabilities, allowing me to excel in high-pressure environments while providing exemplary support to both clients and team members.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing Producer

Current

Sherri Johnson Consulting

Jun 2021 - Present (4 years)

Responsible for updating documents, administering the Docebo platform, supporting 26,000 users, and editing marketing videos and podcasts. Involved in SEO and WordPress administration.

Docebo SEO WordPress Video Editing Podcasting Digital Marketing User Support Learning Management Systems Content Management Marketing Strategy

Cold Caller/Marketing Specialist

Krista Mashore Coaching

Nov 2019 - Jun 2021 (1 year 7 months)

Conducted cold calls to potential clients and edited interviews for podcasts and YouTube marketing.

Cold Calling Podcasting Video Editing Marketing Strategy Communication Skills Customer Engagement Lead Generation Digital Marketing

Client Advisor

Convergys Philippines

Aug 2016 - Aug 2018 (1 year 11 months)

Provided inbound and outbound call advising services, ensuring compliance with legal requirements and assisting clients with mortgage inquiries.

Customer Service Outbound Calling Compliance Mortgage Problem Solving Communication Skills Call Center Operations Technical Support

Subject Matter Expert

Concentrix – Synnex Corporation

Mar 2013 - Aug 2016 (3 years 5 months)

Provided exemplary support, evaluated calls, and trained incoming agents on technical concerns, ensuring high performance and quality service.

Technical Support Training Performance Analysis Customer Support Team Leadership Quality Assurance Documentation Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

AMA Computer College

Bachelor of Science, Information Technology

2012 - 2014

Courses focused on the fundamental concepts in C# Programming, Computer Programming, Management of Information Systems, Microprocessors, Computer Software Applications, Webpage Composition and Development, Artificial Intelligence, System Analysis and Design, Data Communication and Computer Network, Computer Graphics and Animation, Software Engineering, Object-Oriented Programming, Database Managem