Neha Tiwari
@nehatiwari
Account Operations specialist driving timely provider onboarding and exceptional client service.
IndiaWhat I'm looking for
I am an Account Operations and Client Services specialist with 3+ years of experience supporting sales regions, managing provider onboarding and EMR integrations, and delivering customer training to drive satisfaction and operational efficiency.
I build strategic customer relationships, manage regional inventory and escalation points, collaborate cross-functionally with clinical services, and maintain meticulous reporting and HIPAA-compliant processes to advance business goals.
Experience
Work history, roles, and key accomplishments
Account Executive
CGCS Global
Jan 2021 - Jan 2024 (3 years)
Supported two sales regions by managing provider onboarding, EMR system integration, and inventory to ensure timely ordering and clinician access; served as customer liaison resolving escalations and improving customer satisfaction. Maintained accurate reporting of prospects and trained customers on support offerings to drive brand performance.
Education
Degrees, certifications, and relevant coursework
UBUniversitat Autònoma de Barcelona
Master in Advertising Account Management, Advertising Account Management
2024 - 2025
Master in Advertising Account Management program with coursework in account operations, client services, customer support, and project management.
Dr. D Y Patil Vidyapeeth (DY Patil International University)
Bachelor of Arts, Mass Communication and Journalism
2019 - 2023
Bachelor of Arts in Mass Communication and Journalism with focus on customer communication, client services, and healthcare communication.
Availability
Location
IndiaAuthorized to work in
Job categories
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