Looking for a job

Neha Bakshi

@nehabakshi

I strengthen operational risk controls, regulatory compliance, and governance across banking, lending, and financial services.

India

Message

What I'm looking for

I'm looking to strengthen risk and controls in banking, financial services, or lending environments through regulatory compliance, governance, control testing, risk reporting, and cross-functional partnership.

At NAB, I lead operational risk initiatives for the Customer Assist control environment, partnering with Risk and Divisional Controls teams to identify gaps, uplift controls, and reduce control failures by 25%.

Across FlyHomes, Better Mortgage Corporation/Freddie Mac, and Cognizant, I've delivered compliance QA, audit remediation, risk reporting, UAT, and lending-document reviews. I use Power BI, Excel, SQL, GRACE, and stakeholder partnerships to turn regulatory requirements into stronger operational controls.

Experience

Work history, roles, and key accomplishments

Current

Analyst – Operational Risk Management

Current

NAB

Jul 2023 - Present (3 years 3 months)

Lead operational risk management initiatives by monitoring the Customer Assist control environment and partnering with Risk and Divisional Controls teams. Contributed to a 25% reduction in control failures and a 20% improvement in team productivity.

Operational Risk Management Control Assessment GRACE Power BI Excel Stakeholder Management Risk Reporting Governance Regulatory Compliance

Regulatory Compliance Operations Associate

FlyHomes

Apr 2022 - Jun 2023 (1 year 2 months)

Conducted monthly Compliance QA reviews of loan files, achieving 100% SLA compliance. Resolved 40+ compliance issues and developed QA plans for Tailored Lending and Line of Credit products.

Compliance Quality Assurance UAT Regulatory Compliance Mortgage Audit Readiness

Senior Operational Analyst IV

Better Mortgage Corporation / Freddie Mac

Oct 2019 - Mar 2022 (2 years 5 months)

Conducted risk analysis and feasibility assessments for lending operations. Reviewed loan documentation for compliance with Fannie Mae, Freddie Mac and FHA requirements.

Risk Analysis Loan Documentation Compliance Fannie Mae Freddie Mac FHA Operational Risk

Senior Process Executive

Cognizant

Aug 2017 - Oct 2019 (2 years 2 months)

Acted as SME for the process and supported quality and operational performance improvement. Mentored and trained new associates and used SQL for content data validation.

SQL Process Improvement Quality Assurance Mentorship Data Validation

Freelance Writer & Relationship Manager

MindHour

Nov 2016 - May 2017 (6 months)

Managed client relationships and gathered customer feedback. Developed corporate communications and marketing content, contributing to a 30% increase in client retention.

Customer Relationship Management Content Development Marketing Customer Feedback