Nefzi Ghada

I am an AI trainer and customer service professional with hands-on experience improving AI models through careful data annotation and content moderation. I consistently deliver accurate, high-quality labeled datasets for text, image, and video to boost model performance.

As a Customer Service Representative, I handled inquiries across email, chat, and calls, resolving issues and maintaining strong client relationships while working at scale. I bring a detail-oriented approach and clear communication to every customer interaction.

As a UI/UX designer and freelance product designer, I created wireframes, prototypes, and final interfaces — notably designing the Erwini mobile app — and I am proficient in tools like Figma, Framer, and Adobe XD. I combine usability-focused design with practical implementation knowledge.

I am adaptable, collaborative, and able to work independently. I hold certifications in Customer Experience and IT/office management, and I seek opportunities that let me blend AI training, customer success, and user-centered design to deliver measurable product improvements.