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Neeru Athwal

@neeruathwal

Complex Project Coordinator at SFHP, improving authorization workflows by identifying process gaps and data inconsistencies.

United States

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At SFHP, I support operational policies and implementation to meet organizational and regulatory standards. I also identified process gaps and data inconsistencies in authorization workflows and escalated findings to support quality improvement.

My experience also includes preparing operational reports and executive dashboards at Gallo Winery, coordinating events for Cupcake Lady, and moderating social media for CK Management. During my UX Research Internship at Rival Beats, I worked with user-centered design, research methods, and usability testing.

Experience

Work history, roles, and key accomplishments

Current

Complex Project Coordinator

Current

SFHP

Jun 2023 - Present (3 years 4 months)

Supported development and implementation of operational policies to ensure compliance with organizational and regulatory standards. Managed multiple priorities to ensure projects are completed on schedule and within scope.

Policy Development Compliance Project Management Data Analysis Leadership Communication

Social Media Moderator

CK Management

Jun 2022 - Jan 2024 (1 year 7 months)

Managed brand voice across platforms, engaging with 500+ users weekly while maintaining 95% satisfaction. Identified content trends and audience behavior to shape digital engagement strategies with brand safety in mind.

Social Media Management Brand Voice Content Strategy Audience Analysis Brand Safety

Operations Coordinator

Gallo Winery

Jun 2022 - Nov 2023 (1 year 5 months)

Evaluated existing programs and policies to identify areas for improvement, ensuring alignment with compliance and quality standards. Prepared reports and presentations summarizing policy impacts, compliance trends, and operational performance metrics.

Operations Management Policy Analysis Compliance Reporting Data Analysis Executive Dashboards

Event Consultant

Cupcake Lady

Mar 2020 - Apr 2022 (2 years 1 month)

Spearheaded logistics for 50+ events, reducing setup time by 25% and increasing efficiency by 15%. Provided actionable data insights that drove a 20% increase in event attendance and 30% boost in social media engagement.

Event Planning Logistics Data Analysis Brand Visibility Operational Processes

Patient Access Representative

Emanuel Medical Center Emergency Room

Aug 2018 - Feb 2020 (1 year 6 months)

Collected and maintained sensitive patient records, ensuring accuracy and compliance with regulatory standards. Initiated and tracked assistance program applications, achieving a high completion rate.

Patient Records Management Compliance Quality Assurance Administrative Systems

UX Research Internship

Rival Beats

Skilled in user-centered design principles, qualitative and quantitative research methodologies, usability testing, data analysis, and creating actionable insights to enhance user experiences.

User Centered Design Qualitative Research Quantitative Research Usability Testing Data Analysis