Neeraj Sangozu

Monitored, analyzed, and evaluated money laundering risks for assigned clients, identifying red flags in transactions and conducting due diligence research. Performed end-to-end risk-based anti-money laundering investigations, documenting findings in written narratives and providing recommendations for Suspicious Transaction Reports (STR) and Suspicious Activity Reports (SAR).

Analyzed transaction activity and KYC information, conducting due diligence research to support investigations and make recommendations for alerts. Conducted investigations of potentially fraudulent activity, performing Requests for Information (RFI) and escalating cases to investigative reporting as needed.

Utilized fraud detection tools like BMM, Electronic Payment Check, Condor, and SAS to mitigate fraud on customer transactions. Handled inbound calls from customers, completing verification checks, analyzing payments held for fraud, and providing resolutions.

Managed air ticketing operations using Sabre and Amadeus platforms, handling backend sales issues, re-issues, cancellations, and date changes. Pitched and negotiated with customers, resolving escalations and managing inbound and outbound calls.

Grade: 71%

Completed a Bachelor of Technology degree with a focus on Electronics and Communication Engineering. Achieved a commendable academic performance, graduating with 71%.

Grade: 80%

Completed Intermediate Education with a focus on Mathematics, Physics, and Chemistry. Achieved a strong academic performance, graduating with 80%.

Grade: 81%

Completed Secondary Education with a strong academic performance, graduating with 81%.