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Neale PotgieterNP
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Neale Potgieter

@nealepotgieter

Head of Commercial Operations at The Dotcom Group, aligning strategy and execution to improve commercial performance and support sustainable growth.

South Africa
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What I'm looking for

I'm interested in connecting with business leaders, executives, and organisations focused on growth, transformation, and operational excellence.

At The Dotcom Group, I partner with the CEO and executive leadership team to turn strategic objectives into measurable commercial and operational outcomes. As Head of Commercial Operations, I work across commercial strategy, customer delivery, and business transformation to support growth and improve organisational performance.

Previously, I led operations at The Dotcom Group and headed Cloud Business Solutions at Restack, focusing on operational excellence, service delivery, and scalable business solutions. Earlier, as a Lead Business Analyst at Societe Generale Securities Services - SGSS, I worked on enterprise-wide projects and Agile SDLC processes, and led business analysts and test analysts.

Experience

Work history, roles, and key accomplishments

The Dotcom Group logoTG
Current

Head of Commercial Operations

Apr 2026 - Present (6 months)

As Head of Commercial Operations, I work closely with the CEO and executive leadership team to translate strategic business objectives into measurable commercial and operational outcomes. My role is focused on driving sustainable business growth through the alignment of commercial strategy, operational execution, customer delivery, and business transformation initiatives. I provide leadership acro

The Dotcom Group logoTG

Group Head of Operations

Apr 2024 - Jun 2026 (2 years 2 months)

The Head of Operations at Dotcom is a strategic executive leader driving operational excellence, digital transformation, and business scalability. Reporting directly to the Group CEO, this role is integral to shaping corporate strategy, optimizing processes, and ensuring alignment with long-term business goals.

This executive spearheads the enhancement and integration of key business functions, i

The Dotcom Group logoTG

Head: Cloud Business Solutions (Restack)

Sep 2022 - Feb 2025 (2 years 5 months)

As part of the larger Dotcom Holdings Group, the head of cloud business solutions role at Restack encompasses pro-actively ensuring exceptional service delivery of skills augmentation services and well suited SaaS offerings to the numerous clients of Restack. This includes management of contracts and the efficient functioning of fixed-term staff linked to these contracts, the creation and solicita

Dotcom Software Solutions logoDS

Delivery Lead

Apr 2021 - Sep 2022 (1 year 5 months)

The delivery lead role encompasses pro-actively ensuring exceptional service delivery to the numerous clients of Dotcom Software solutions. This includes management of contracts and the efficient functioning of staff linked to these contracts, the creation and solicitation of new business by building and maintaining relationships, driving service delivery and embracing and employing new technology

Dotcom Software Solutions logoDS

Technical Business Analyst/Product Owner

Jan 2019 - Sep 2022 (3 years 8 months)

Technical System Analysis of solutions to solve business problems which suite the architecture of a company's systems environment. Involved in the implementation of enterprise wide product solutions from a Product Owner point of view focusing on gaining new business and improving services offered to existing customers.

Note: This role was fulfilled at various local and international companies su

Societe Generale Securities Services - SGSS logoSS

Lead Business Analyst

Apr 2016 - Dec 2018 (2 years 8 months)

Lead business analyst handling implementation of enterprise wide projects, mentoring and leading a team of business analysts and test analysts as well as creation, definition and implementation of Agile based SDLC processes within the project management environment. Product Owner in charge of ensuring the roll out of a customized methodology for the delivery of solutions to solve business problems

JENA Business Solutions (PTY) LTD logoJL

Executive Director

Feb 2015 - Nov 2016 (1 year 9 months)

Director and shareholder in a software solutions and consulting firm created from the ground up by the directors to provide solutions in data management, document management, custom developed software solutions and creation of websites.

Standard Bank Group logoSG

Senior Requirements Analyst

Jul 2013 - Mar 2016 (2 years 8 months)

Requirements analyst focusing on sourcing data through implementation of software and process engineering solutions for an MIS based department providing strategic and operational reporting to top level management to allow proper decision making within the bank. The role entailed improvement of operational process to ensure that accurate data can be collected for operational and strategic MIS repo

Clientele Limited logoCL

Senior Business Analyst

Dec 2011 - Jun 2013 (1 year 6 months)

The role encompassed being a senior business analyst solving business problems with regards to the optical character recognition (OCR) systems and accompanying business processes that handled the capturing of new business client applications received from the various network partners.

Innovation Group (Pty) Ltd logoIL

Mid Level Business Analyst

Jul 2010 - Nov 2011 (1 year 4 months)

As a mid-level business analyst the role was aimed at assisting with the creation of business processes and solving daily problems being experienced by the various business areas selling vehicle warranty products to customers.

Discovery Health logoDH

Junior Business Analyst

Mar 2009 - Jun 2010 (1 year 3 months)

The junior business analyst role aimed at resolving immediate business problems faced by the commissions and intermediary services teams within the Discovery health department. The role was also aimed at improving the processes involved in B2B processing between Discovery Health and it's external service providers.

Education

Degrees, certifications, and relevant coursework

CS

CTU Training Solutions

MTA: Software Development Fundamentals, Computer Software Engineering

2017 - 2017

This certification is for those intending to build a career as a software developer. This track helps prepare you for hands-on product training and MCSD certification. MTA certification addresses a wide spectrum of fundamental technical concepts, assesses and validates your core technical knowledge, and enhances your technical credibility.

CS

CTU Training Solutions

MCSD: Web Applications, Computer Software Engineering

2017 - 2017

International Microsoft certification in developing web based software applications for use within business environments. The course consists of 70-480 Programming in HTML5 with JavaScript and CSS3, 70-486 Developing ASP.NET MVC 4 Web Applications & 70-487 Developing Windows Azure and Web Services.

UN

UNISA

Bachelors of Commerce Degree in Business Informatics (Undergraduate), Information Technology

2009 - 2014

The defining characteristic of this degree is that it combines business and financial education with information technology skills, a rare combination in South Africa. This blend is growing in importance as more and more organisations move from manual to automated financial, business and accounting systems. This degree is ideally suited to this convergence of business and technology as it delivers

ST

Solms TCD

Business Analysis using UML & URDAD

May 2009

FO

Foster-Melliar

ITIL Foundation v3 Certification, Information Technology

2008 - 2008

ITIL v3 is the third version of the Information Technology Infrastructure Library, a globally recognized collection of best practices for managing information technology (IT)

FI

Faculty Training Institute

Diploma in Business Analysis, Business Analysis

2007 - 2008

The Diploma in Business Analysis is designed to develop confident, competent, multi-skilled professional Business Analysts, who are capable of reducing organisational risk, and increasing organisational value from the deployment of technology-based solutions.

FO

Foster-Melliar

ITILĀ® Foundation V3

Jun 2008

FI

Faculty Training Institute

Object-Oriented Analysis & Design using UML

Jun 2008

BS

Bastion High School

Matric

1996 - 2000

Tech stack

Software and tools used professionally

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