felix Nnorom
@felixnnorom
Billing and revenue assurance leader driving process automation and financial accuracy.
NigeriaWhat I'm looking for
I am a results-driven Billing and Revenue Assurance professional with over seven years of progressive experience in financial operations, reconciliation, and process optimization. I combine analytical rigor with practical process improvements to deliver measurable results.
At CourierPlus Services I implemented automated invoice validation and reconciliation workflows that significantly reduced errors and disputes, and I led process re-engineering efforts that cut billing time and improved collection turnaround.
I have experience leading and mentoring cross-functional teams, supervising billing operations that processed high-volume monthly invoices, and collaborating with finance, billing, and customer service to mitigate financial risk and improve client satisfaction.
With a B.Tech (Hons) in Agronomy and a background in research and data management, I bring disciplined problem-solving, strong communication, and a commitment to continuous improvement to roles that seek to enhance revenue integrity and operational efficiency.
Experience
Work history, roles, and key accomplishments
Team Lead, Recovery & Reconciliation
CourierPlus Services Ltd
Feb 2025 - Present (9 months)
Lead recovery and reconciliation team to resolve discrepancies and ensure client account accuracy, reducing unresolved cases by 30% and strengthening cross-functional risk mitigation.
Team Lead, Billing
CourierPlus Services Ltd
Feb 2023 - Jan 2025 (1 year 11 months)
Supervised four billing officers processing over ₦50 million monthly and implemented process re-engineering that reduced billing time by 45% while improving audit compliance and client satisfaction.
Billing Executive
CourierPlus Services Ltd
Jul 2019 - Jan 2023 (3 years 6 months)
Streamlined invoice generation to reduce manual entry errors to <1% and reconciled large-scale accounts to improve reporting accuracy for enterprise clients.
Billing Officer
CourierPlus Services Ltd
Jul 2018 - Jun 2019 (11 months)
Ensured timely, accurate invoicing and maintained billing databases, improving account transparency and customer relationships.
Revenue Assurance Specialist
CourierPlus Services Ltd
Jan 2016 - Jun 2018 (2 years 5 months)
Developed and enforced internal revenue-assurance procedures and partnered with IT to implement data validation and automation, reducing revenue leakages through early irregularity detection.
Education
Degrees, certifications, and relevant coursework
LTLadoke Akintola University of Technology
Bachelor of Technology, Agronomy
2007 - 2012
Activities and societies: Industrial training research internship at FIIRO; agricultural research assistantship at LAUTECH Teaching & Research Farm.
Completed a Bachelor of Technology (Hons) in Agronomy with coursework and research experience in crop production and post-harvest handling.
United Universal Comprehensive College
Senior Secondary School Certificate (SSCE), Secondary Education
2000 - 2005
Attended secondary school and obtained the Senior Secondary School Certificate (SSCE).
Umunkpeyi Community Primary School
First School Leaving Certificate, Primary Education
1995 - 2000
Completed primary education and obtained the First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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