Nazia Banu User
@naziabanuuser
I coordinate PMO governance, change, and SLA reporting for telecom operations.
IndiaWhat I'm looking for
I've supported Nokia through HCLTech for seven years, coordinating governance reporting, change requests, approvals, and operational deliverables across Operations, Service Delivery, and PMO teams.
I established repeatable KPI and SLA reporting cadences for leadership, standardized KPI definitions and executive MIS, and helped turn raw operational data into decision-ready reporting. My work supports audit readiness in SLA-driven telecom environments through disciplined documentation, risk tracking, and stakeholder coordination.
I'm comfortable working across Agile sprint cycles and formal governance frameworks, using Power BI, SQL, Excel, ServiceNow, SharePoint, Azure Logic Apps, and Microsoft Storage Explorer.
Experience
Work history, roles, and key accomplishments
Progressed across production support, middleware support, and enterprise governance reporting, partnering with Operations, Service Delivery, and PMO stakeholders to coordinate deliverables, manage change, and drive operational improvements.
Education
Degrees, certifications, and relevant coursework
Gayatri Vidya Parishad College of Engineering
Bachelor of Technology, Information Technology
Bachelor of Technology in Information Technology from Gayatri Vidya Parishad College of Engineering, Visakhapatnam, completed in March 2009.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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