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Navneeta Abbolu

@navneetaabbolu

As a Business Intelligence Manager with 20 years of experience in the BPO/KPO industry, I have led data analytics projects & led Tableau rollout proje

India

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What I'm looking for

Business Analyst, Senior Business Analyst, Lead Analyst

I've delivered 29 dashboards across nine business functions at Infosys BPM, replacing manual reporting and strengthening KPI tracking with Snowflake, Salesforce, SQL, Tableau Prep, and Tableau.

I analyze operational performance across functions including AP, Expense, Procurement, Sourcing, Supply Chain, and Legal, identifying bottlenecks and improving process efficiency. I've also built volume and FTE forecasts across eight functions using seasonality trends and CAGR methodology, alongside a utilization model across 14 functions to improve resource allocation and deployment.

I've led BI and reporting teams through training, work allocation, performance evaluation, financial reporting, budgeting, and service transitions. My background spans Infosys BPM, WNS Global Services, and Maersk Global Service Centers, with experience in analytics, governance, reporting automation, and stakeholder management.

Experience

Work history, roles, and key accomplishments

Lead Analyst - Knowledge Services

Infosys BPM Ltd.

Oct 2024 - Feb 2025 (4 months)

Led BI analysts in delivering 29 dashboards across daily operations and OMS queue monitoring, using Snowflake, Salesforce, SQL, and Tableau Prep to replace manual reporting and support KPI tracking across business functions. Evaluated operational performance across 14 functions to monitor daily, weekly, monthly trends and performance trends.

Business Intelligence Data Analysis Dashboard Development Snowflake Salesforce SQL KPI Tracking Performance Monitoring Team Leadership Training Resource Allocation Forecasting capacity management Stakeholder Management

Assistant Manager

Infosys BPM Ltd.

Aug 2019 - Sep 2024 (5 years 1 month)

Spearheaded training and development initiatives for a team of business analysts on BI tools, data analysis techniques, and data interpretation. Responsible for work allocation and performance evaluation of the team. Analysed operational performance across multiple business functions to generate insights, including identifying bottlenecks and improving operational process efficiency.

Business Intelligence Data Analysis Team Leadership Training Performance Evaluation Operational Analysis Process Improvement Forecasting Resource Planning ERP Migration Coupa Reporting Solutions Data Quality Data Integrity

Senior Analyst - Knowledge Services

Infosys BPM Ltd.

Jul 2018 - Aug 2019 (1 year 1 month)

Led the transition of SQL-based reporting processes from the client location by identifying automation and optimization opportunities to enhance efficiency. Planned and managed resource allocation and capacity planning to ensure smooth and timely service transitions.

SQL Reporting Process Automation Optimization Resource Allocation Capacity Planning Transition Management

Senior Project Lead

Infosys BPM Ltd.

Sep 2014 - Jun 2018 (3 years 9 months)

Developed robust billing and budgeting processes while streamlining vendor payments to improve financial accuracy and timeliness. Led a team of analysts to manage financial reporting, estimates, and budget allocation for 3 engagements by consolidating and analysing relevant financial data.

Billing Budgeting Vendor Payments Financial Reporting Team Leadership Training Governance Configuration Management Compliance Tracking

Business Intelligence Lead

Infosys

Progressed from performance reporting, billing, and budgeting to business intelligence, providing data-driven solutions. Led Tableau rollouts and built utilization and forecasting models.

Business Intelligence Tableau Data Analysis Forecasting Utilization Modeling performance reporting Budgeting Billing