At Duke Energy, I delivered the FieldOps Knowledge Agent with Python, FastAPI, Amazon Bedrock, and OpenSearch, cutting incident triage time by 21% and improving first-response accuracy by 16%. I also designed governed RAG pipelines and event-driven AWS microservices for utility workflows.
Previously, I delivered Advisor Assist Copilot at LPL Financial, reducing advisor prep time by 28%, and built risk-scoring and semantic-search services for the State of Maryland. My earlier work at Apple included personalization models that increased targeted engagement by 11%; across these roles, I’ve worked on model evaluation, data pipelines, and production deployments.
