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Natsai Mukosera

@natsaimukosera

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AI delivery manager at Keytechx who delivered an ICAEW Copilot Studio agent POC that cut processing times by 25%.

United Kingdom

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At Keytechx, I lead Microsoft AI engagements from discovery and scoping through POC delivery and handover. For ICAEW, I delivered a Copilot Studio agent POC that drafts conduct reports for an Investigation Officer to review; it met every agreed success criterion and cut processing times by 25%.

At DEFRA, I scoped a Copilot Agent POC and designed the M365 Delivery Portfolio governance framework. I also delivered migrations across 37,000+ mobile devices and 15,000+ users, with no service disruption in the mobile migration.

At the Ministry of Justice, I redesigned the Subject Access Request workflow, reducing processing times by 80% and helping clear 15,000+ requests. I’ve also built and deployed three AI applications, and my earlier work supporting C-suite leaders in private equity and financial services shaped how I assess value cases.

Experience

Work history, roles, and key accomplishments

Current

IT Delivery Manager

Current

Keytechx

Sep 2026 - Present (2 months)

Lead Microsoft AI engagements for enterprise clients, taking each work package from discovery and scoping through POC build, demo and handover. Currently delivering a Copilot Studio AI agent POC for ICAEW, meeting all success criteria and cutting processing times by 25%.

Microsoft Copilot Studio Power Platform M365 Azure Jira Agile Delivery Stakeholder Management Discovery Workshops PoC Delivery

AI Delivery Lead

Department for Environment, Food and Rural Affairs (DEFRA)

Feb 2026 - Jul 2026 (5 months)

Led governance and AI programme delivery across DEFRA's M365 portfolio, with responsibility for Copilot Agent scoping, portfolio governance design and delivery assurance across multiple concurrent workstreams. Scoped and initiated a Copilot Agent POC from zero and designed the M365 Delivery Portfolio governance framework.

AI Delivery Copilot Agent M365 Azure Governance RAID Stakeholder Management Agile Delivery

Delivery Lead, AI Platform

Linbetta Consulting

Aug 2025 - Jan 2026 (5 months)

Full end to end ownership of an AI based cash flow management platform, from business case and scope definition through build, testing, deployment and post go-live review. Improved audit trail completeness by 75% and cut approval turnaround by three days.

AI Platforms Business Case Development Benefits Realisation Stakeholder Management UAT Dashboarding

Delivery Lead, PMO Consultant and Data Transition Lead

Department for Environment, Food and Rural Affairs (DEFRA)

Oct 2023 - Jul 2025 (1 year 9 months)

Senior delivery resource across DEFRA's M365 Investment Portfolio, leading governance, risk and reporting across 5+ concurrent digital and AI initiatives with budgets up to £500,000. Delivered migration of 37,000+ mobile devices and led the Yammer to Viva Engage migration.

M365 Copilot RAID Governance Migration Stakeholder Management Program Management

Delivery Lead, Operational Transformation

Ministry of Justice

Mar 2022 - Sep 2023 (1 year 6 months)

Appointed to clear a Covid-19 Subject Access Request backlog that posed significant regulatory risk, restore compliance and embed a sustainable operating model. Reduced processing times by 80% against baseline and cleared 15,000+ requests in under 18 months.

Operational Transformation Workflow Mapping Procurement Stakeholder Management Benefits Realisation

PMO Support and Project Coordinator

Department for Environment, Food and Rural Affairs (DEFRA)

Feb 2021 - Feb 2022 (1 year)

Supported post Brexit transformation for the Northern Ireland Directorate across policy, technical and operational workstreams. Maintained RAID logs, status reports, action logs and board minutes, and coordinated programme and project boards.

PMO RAID Reporting Board Coordination Stakeholder Management