Open to opportunities

Nathalie Pulgarin T

@nathaliepulgarint

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Psychosocial Program Manager transforming mental health policy into measurable, data-driven care workflows.

Colombia

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What I'm looking for

I’m seeking Remote Virtual Assistance, Research, or Telemedicine roles where I can coordinate services, manage data and KPIs, and use digital workflows to improve access to mental well-being—bringing the same precision and accountability I’ve used in healthcare and government settings.

I’m a Psychosocial Program Manager with 4+ years’ experience across public and healthcare environments, focused on mental health policy implementation and service coordination in high-complexity settings. I turn critical human needs into structured operational workflows and KPI-ready reporting that supports data-driven institutional decisions.

In my roles, I consistently achieved full execution of scheduled goals and ensured 100% referral of identified needs in vulnerable populations through case management. I also led digital continuity during health contingencies by migrating psychosocial meetings and workshops to virtual platforms with 100% family coverage, managed rights diagnostics under ICBF guidelines, and systematized follow-up records for timely government audit reporting; I’m motivated by the intersection of human behavior and digital innovation to improve access to well-being.

Experience

Work history, roles, and key accomplishments

E-sports Performance Support

E-sports Project (League of Legends)

Jan 2024 - Jan 2025 (1 year)

Designed 1–5 rating matrices for micro-mechanics, decision-making, communication, and leadership to evaluate technical and behavioral performance and deliver constructive feedback. Monitored group dynamics through behavioral analysis to stabilize performance and reduce conflict in virtual competitive environments.

Performance Rating Matrices Decision Making Assessment Leadership Scoring Micro Mechanics Evaluation

Psychosocial Care Companion

Private Care

Jan 2022 - Present (4 years 5 months)

Managed personalized daily care plans and ensured 100% compliance with wellness routines through clinical observation. Delivered home psychoeducational support sessions that improved family crisis management using assertive communication and emotional support tools.

Crisis Management Wellness Routine Compliance

APS Coordinator

Hospital Luis Felipe Arbeláez

Jan 2021 - Present (5 years 5 months)

Guaranteed APS strategy indicator compliance, achieving 100% execution of scheduled goals by the December closing across community, educational, family, and labor environments. Managed 100% referrals for vulnerable populations, led intersectoral workgroups, and consolidated population databases with 100% completion for Local Health Directorate reporting.

Case Management Social Protection Referrals Database Management Reporting Tools

Psychosocial Professional

Presencia Colombo Suiza (ICBF)

Jan 2020 - Present (6 years 5 months)

Migrated pedagogical meetings and support workshops to digital platforms, achieving 100% coverage of assigned families during the health contingency. Executed rights diagnostics and life projects by processing 100% of ICBF files within legal timeframes and delivering 100% monthly execution reports for government audits.

Digital Health Workshop Facilitation Rights Diagnostics Audit Reporting Digital Management Systems

Early Childhood Psychologist

Alcaldía de Alejandría

Jan 2019 - Present (7 years 5 months)

Executed pedagogical and psychosocial meetings with 100% coverage of scheduled activities under Disability, Early Childhood, and Elderly public policies. Conducted semi-structured clinical interviews for 100% of referred users, monitored comprehensive development for 100% of assigned children at the CDI, and mediated crisis situations in all handled cases to restore rights.

Clinical Interviewing CDI Child Development Monitoring Rights Restoration Mediation Emotional Containment

Municipal Psychologist

Alcaldía de Concepción

Jan 2018 - Present (8 years 5 months)

Formulated the Mental Health Public Policy Action Plan 2019–2022, achieving 100% strategic projection for the next four-year period. Managed traceability of Integrated Care Pathways (RIAS) with 100% reporting and follow-up of suicide attempt and gender violence events in SIVIGILA, and trained stakeholders with 100% sensitization on prevention protocols and crisis intervention pathways.

Public Policy Management Care Pathways SIVIGILA Reporting Suicide Attempt Monitoring Gender Violence Surveillance

Clinical Psychologist

Hospital La Inmaculada

Jan 2016 - Present (10 years 5 months)

Managed clinical consultations for 8–10 patients per week, ensuring 100% compliance with institutional health indicators and accurate electronic health record (EHR) management. Coordinated rural health brigades and mental health workshops to improve access for vulnerable groups through community outreach.

EHR Management Rural Health Brigades Mental Health Workshops Community Outreach