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Natalia Feistauer

@nataliafeistauer

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Patient Coordinator and customer operations specialist building systems for efficient, HIPAA-compliant workflows.

Brazil

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What I'm looking for

I’m looking for a customer-operations or patient-ops role where I can streamline workflows, coordinate high-volume communication, and use AI and strong documentation practices to improve show-up rates and customer outcomes.

I’m a tech-savvy customer operations and patient coordination professional who thrives in high-stakes, multicultural remote environments. I drive operational excellence by building practical systems and efficient workflows that improve how teams communicate, schedule, and follow up.

In my current role as a Patient Coordinator, I manage high-volume patient communications via phone and text while verifying insurance coverage and handling billing inquiries. I increased patient show-up rates by over 20% by creating my own appointment tracking and confirmation system, and I built and managed a process for outstanding balances that collected over $20,000, all while maintaining HIPAA-compliant standards.

Alongside operations work, I’ve led remote education and AI-enabled teaching: delivering online English classes with a 99%+ student satisfaction rate, streamlining onboarding and technical troubleshooting, and routing complex technical issues to the right teams. I’ve also collaborated as an English Teacher & AI Trainer to design AI-powered teaching content, bridging language, cultural, and technical gaps with an AI-native approach to efficiency.

Experience

Work history, roles, and key accomplishments

Current

Patient Coordinator

Current

Teems (Optometry Clinic)

Jan 2025 - Present (1 year 6 months)

Managed patient communications via phone and text to coordinate schedules and improve show-up rates using an appointment tracking and confirmation system. Verified insurance coverage, handled billing inquiries, maintained HIPAA-compliant standards, and created a new outstanding-balance system that collected over $20,000.

Patient Communication Appointment Scheduling Show Up Rate Improvement Insurance Verification Billing Billing & Collections HIPAA compliance Tracking Systems

Waitress

Byron Burgers

Provided customer service in a fast-paced environment, managing up to 20 tables per section during peak shifts. Resolved customer issues quickly using a calm, solution-oriented approach to maintain positive experiences under pressure.

Customer Service Peak Shift Operations Conflict Resolution Issue Resolution

English Teacher

Self-Employed

Operated an independent educational service, coordinating availability across multiple international students. Tracked student progress and placement, created and personalized all class content, and supported learners with career and educational goals including proficiency exams and international job opportunities.

online tutoring Student Progress Tracking Placement Level Tracking Scheduling coordination Personalized Lesson Content Development Student Support

English Teacher

Latin Hire

Delivered online English classes and maintained a 99%+ student satisfaction rate. Streamlined onboarding and handled technical troubleshooting, managing inquiries and tickets and routing complex issues to the appropriate teams.

Online Teaching Onboarding Technical Troubleshooting Ticket Management Stakeholder Handoffs

English Teacher & AI Trainer

FluentBe

Collaborated with an international, multilingual team to develop an AI-powered teacher and bridge language, cultural, and technical gaps. Designed and created class content aligning pedagogical goals with AI-driven machine learning principles.

AI Content Development Multilingual Collaboration Content & Design

Education

Degrees, certifications, and relevant coursework

TEFL ITT

TEFL Certificate, Teaching English as a Foreign Language (TEFL)

2021 - 2021

Completed a 60-hour international TEFL ITT certification in pedagogical techniques and language instruction to communicate complex information clearly.