Lakshmisoundarya Royyuru
@lakshmisoundaryaroyy
Operational Manager at Omega Healthcare managing medical coding quality and operations for a team of 70+ staff.
IndiaWhat I'm looking for
At Omega Healthcare, I manage end-to-end coding operations, including productivity, quality, and SLA adherence. I oversee a team of 70+ staff and coordinate capacity planning, billing, and operational reporting.
I work with USA clients through performance reviews, weekly and monthly calls, and quarterly and monthly business reviews. I use quality trends, productivity metrics, root cause analysis, and plans of action to address concerns and align on goals.
Previously, at GeBBS Healthcare Solutions, I managed quality control across specialties including Home Health and ED ProFee, leading 40 auditors and 6 team leads. At CorroHealth, I progressed from Group Coordinator to Team Leader and Assistant Manager – Quality, overseeing quality assurance and client discussions.
My earlier roles at Vee Technologies and Omega Healthcare built my experience in medical coding audits and coding across specialties. I hold CPC and CIC certifications from AAPC, HIMAA ICD-10-AM/ACHI/ACS training, and a Six Sigma Green Belt.
Experience
Work history, roles, and key accomplishments
Operational Manager – Quality & Process Delivery
Omega Healthcare
Jan 2024 - Present (2 years 9 months)
Manage end-to-end coding operations including productivity, quality, and SLA adherence. Lead a team of 70+ staff and maintain strong client relationships through performance reviews and RCA/POA discussions.
Operational Manager – Quality & Process Delivery
Omega Healthcare
Jan 2024 - Present (2 years 9 months)
Manage end-to-end coding operations, including productivity, quality, and SLA adherence. Lead a team of 70+ staff and maintain strong client relationships through performance reviews and RCA/POA discussions.
Assistant Manager – Quality Control
GeBBS Healthcare Solutions
Mar 2023 - Jan 2024 (10 months)
Managed quality control processes across diverse medical specialties including Home Health and ED ProFee. Led a team of 40 auditors and 6 team leads, focusing on quality delivery and audit accuracy.
Assistant Manager – Quality Control
GeBBS Healthcare Solutions
Mar 2023 - Jan 2024 (10 months)
Managed quality control processes across diverse medical specialties including Home Health and ED ProFee. Led a team of 40 auditors and 6 team leads, focusing on quality delivery and audit accuracy.
Team Lead – Service Quality Delivery / Assistant Manager – Quality Assurance
CorroHealth
Oct 2018 - Feb 2023 (4 years 4 months)
Promoted from Group Coordinator to Team Leader, and then to Assistant Manager – Quality. Handled L1 Quality processes and overall assurance across teams, overseeing 2 Quality Analyst Leads and a team of 40 auditors.
Team Lead – Service Quality Delivery / Assistant Manager – Quality Assurance
CorroHealth
Oct 2018 - Feb 2023 (4 years 4 months)
Promoted from Group Coordinator to Team Leader, and then to Assistant Manager – Quality. Handled L1 Quality processes and overall assurance across teams, overseeing 2 Quality Analyst Leads and a team of 40 auditors.
Quality Analyst
Vee Technologies
Sep 2015 - Oct 2018 (3 years 1 month)
Conducted quality audits and provided feedback on medical coding accuracy. Ensured adherence to coding guidelines and improved overall team quality through regular training sessions.
Quality Analyst
Vee Technologies
Sep 2015 - Oct 2018 (3 years 1 month)
Conducted quality audits and provided feedback on medical coding accuracy. Ensured adherence to coding guidelines and improved overall team quality through regular training sessions.
Junior Medical Coder
Omega Healthcare
Nov 2013 - Aug 2015 (1 year 9 months)
Performed medical coding across various specialties in compliance with international standards. Gained foundational experience in E/M, Home Health, and ProFee coding.
Junior Medical Coder
Omega Healthcare
Nov 2013 - Aug 2015 (1 year 9 months)
Performed medical coding across various specialties in compliance with international standards. Gained foundational experience in E/M, Home Health, and ProFee coding.
Education
Degrees, certifications, and relevant coursework
Master of Science (MSc) in Biotechnology
Master of Science, Biotechnology
Completed a Master of Science in Biotechnology in 2011.
Bachelor of Science (BSc) in Biotechnology
Bachelor of Science, Biotechnology
Completed a Bachelor of Science in Biotechnology in 2009.
Bachelor of Science (BSc) in Biotechnology
Bachelor of Science, Biotechnology
Completed a Bachelor of Science in Biotechnology in 2009.
AAPC
Certified Professional Coder (CPC), Medical Coding
Certified Professional Coder (CPC) certification from AAPC.
HIMAA
International Transition ICD-10-AM/ACHI/ACS 12th Edition, Medical Coding
Completed the International Transition ICD-10-AM/ACHI/ACS 12th Edition certification.
Master of Science (MSc) in Biotechnology
Master of Science, Biotechnology
Completed a Master of Science in Biotechnology in 2011.
OCL Program
Interviewing Skills Training, Interviewing Skills
Completed Interviewing Skills Training on how to conduct interviews.
Six Sigma Green Belt
Six Sigma Green Belt, Process Improvement
Certified Six Sigma Green Belt for process improvement and quality control.
AAPC
Certified Inpatient Coder (CIC), Medical Coding
Certified Inpatient Coder (CIC) certification from AAPC.
HIMAA
International Transition ICD-10-AM/ACHI/ACS 12th Edition, Medical Coding
Completed the International Transition ICD-10-AM/ACHI/ACS 12th Edition certification.
AAPC
Certified Professional Coder (CPC), Medical Coding
Certified Professional Coder (CPC) certification from AAPC.
AAPC
Certified Inpatient Coder (CIC), Medical Coding
Certified Inpatient Coder (CIC) certification from AAPC.
Six Sigma Green Belt
Six Sigma Green Belt, Process Improvement
Completed Six Sigma Green Belt certification for process improvement and quality control.
OCL Program
Interviewing Skills Training, Interviewing Skills
Completed Interviewing Skills Training on how to conduct interviews.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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