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Nandini Sk

@nandinisk

Business Analyst with SaaS operations and MIS reporting experience, turning sales and customer data into actionable insights.

India

Message

At Harri Software Development & Solutions India Pvt. Ltd., I analyzed customer and operational information for a SaaS HR platform covering Talent Acquisition and Workforce Management. I monitored service KPIs, maintained CRM and case data, and investigated recurring issues with internal teams.

At Fenesta Building System, I analyzed sales and operational data, prepared periodic MIS reports, and tracked performance trends and variations. I used Microsoft Excel to turn operational information into reports for management review.

In my analytics projects, I built an interactive Excel dashboard to review sales orders across salesperson, product, district, and time dimensions. I also used SQL/MySQL to analyze customer and product data, perform RFM segmentation, and develop a Star Schema data model.

Experience

Work history, roles, and key accomplishments

Customer Support Analyst

Harri Software Development & Solutions India Pvt. Ltd.

Aug 2023 - Dec 2024 (1 year 4 months)

Analyzed customer and operational data to identify trends and service gaps, monitored KPIs such as CSAT and SLA performance, and supported process improvements. Collaborated with cross-functional teams and enterprise customers to communicate findings and support decision-making.

Data Analysis KPI Reporting CRM Zendesk Jira Customer Support SLA Management Process Improvement Cross Functional Collaboration

MIS Reporting Analyst

Fenesta Building System

Feb 2016 - Apr 2017 (1 year 2 months)

Prepared MIS reports and analyzed sales and operational data to support management reporting and decision-making. Validated data from multiple stakeholders and used Excel for structured reporting and performance tracking.

MIS Reporting Data Analysis Excel KPI Monitoring Stakeholder Communication Data Validation