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Nandan Tantry

@nandantantry

Message

I resolve product issues through log analysis, SQL, testing, and customer-focused support.

India

Message

What I'm looking for

I'm open to trying a variety of roles before finding the one I love, and I enjoy interacting with people.

At Wolken Software, I resolve escalated product issues through log analysis, database queries, customer communication, and close coordination with development and QA teams. My work has improved application performance by 15% and helped maintain a 90% client retention rate.

I've identified recurring issues, internal bugs, and integration problems; created troubleshooting guides and knowledge-base content; and supported product testing. These efforts reduced customer complaints by 20% within a quarter and decreased recurring inquiries and user-error support requests by 15%.

Earlier, I trained in manual and automation testing at Testing Campus Infotech and worked in technical recruitment and quality control. I enjoy interacting with people and am open to trying a variety of roles as I continue finding the work I enjoy most.

Experience

Work history, roles, and key accomplishments

Current

Product Support Analyst

Current

Wolken Software Pvt Ltd

Mar 2020 - Present (6 years 7 months)

Conducted in-depth log analysis to fix performance bottlenecks, improving application performance by 15%. Resolved escalated issues for key clients, maintaining a client retention rate of 90%.

SQL Log Analysis Database Queries Customer Support Troubleshooting Documentation Product Testing QA Vendor coordination Communication Skills

Intern

Testing Campus Infotech

May 2019 - Jan 2020 (8 months)

Undertook training in software testing (manual and automation) and learned various testing techniques and the STLC cycle.

Software Testing Manual Testing Testing Automation Functional Testing Smoke Testing Integration Testing STLC Test Case Generation

Technical IT Recruiter (Domestic)

Klaus IT Solutions Pvt Ltd

Oct 2018 - Apr 2019 (6 months)

Sourced candidates from job portals and conducted technical discussions to assess candidate suitability. Handled the entire recruitment process from sourcing to onboarding.

Recruitment Sourcing Technical Screening Interview Scheduling Onboarding Job Portals Communication Skills

QC Executive / Technical IT Recruiter (US)

IT ConnectUS

May 2018 - Sep 2018 (4 months)

Verified candidate document legality and conducted technical discussions. Managed end-to-end recruitment process including sourcing, scheduling, and onboarding.

Quality Control Document Verification Technical Recruiting Sourcing Vendor Management Interview Scheduling Onboarding

Education

Degrees, certifications, and relevant coursework

Dayananda Sagar University

Bachelor of Engineering, Electronics and Instrumentation

2014 - 2019

Grade: 60.64%

Activities and societies: Treasurer at the Instrument Society of India; organized events and demonstrations for undergraduate students; worked on mini projects (Bluetooth Controlled Robot, Health Monitoring Wearable Glove) and a main project (Mind Controlled Car).

Pursued a Bachelor of Engineering in Electronics and Instrumentation, graduating with a percentage of 60.64%. Served as treasurer for the Instrument Society of India and worked on multiple projects including a Mind Controlled Car as the final year project.