Nancy Amadi
@nancyamadi
Customer Support Representative with 4+ years resolving high-volume inquiries across email, chat, and phone.
NigeriaWhat I'm looking for
I’m a Customer Support Representative with over 4 years of experience delivering remote customer support via email, chat, and phone in fast-paced environments. I bring a customer-first mindset, a calm professional demeanor, and a detail-oriented approach to every interaction.
At Jodela Optimum Services, I resolved 95% of inquiries on first contact, improving efficiency and helping customers quickly. I managed high-volume inquiries while maintaining strong documentation and time-management practices, and I used CRM and helpdesk tools to handle tickets accurately and meet SLAs.
My work focused on measurable performance improvements: I achieved a 40% reduction in response time through process optimization. I also boosted customer satisfaction by 30% by delivering exceptional support and addressing recurring issues with practical insights to improve support efficiency.
Previously, at Whyte Nancy Skincare (remote), I upsold products effectively, increasing revenue by 20% quarterly. I identified customer needs, created tailored solutions to support loyalty and retention, and used CRM tools to track interactions and improve follow-up rates—ensuring timely, effective resolutions.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Jodela Optimum Services
Jul 2024 - Nov 2025 (1 year 4 months)
Provided remote customer support via email, chat, and phone, resolving 95% of inquiries on first contact. Managed high-volume tickets and optimized processes to reduce response time by 40% while increasing customer satisfaction by 30%.
Customer Support Representative
Whyte Nancy Skincare
Feb 2021 - May 2024 (3 years 3 months)
Delivered remote, customer-first support while identifying needs and providing tailored solutions to improve satisfaction, retention, and the overall customer experience. Upsold products and increased revenue by 20% quarterly, using CRM tools to track interactions and improve follow-up rates.
Customer Support Representative
Whyte Essentials
Dec 2019 - Oct 2020 (10 months)
Provided prompt customer support through in-person and remote channels including email, live chat, phone, and social media. Logged and managed customer tickets in CRM tools (Freshdesk, HubSpot, Zoho, Monday.com), educated customers to reduce repeat inquiries, and escalated complex issues to ensure timely resolutions.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma, Mass Communication
2015 - 2017
Completed a Higher National Diploma (HND) in Mass Communication at Federal Polytechnic Nekede from 2015 to 2017.
Federal Polytechnic Nekede
National Diploma, Mass Communication
2012 - 2014
Completed a National Diploma (ND) in Mass Communication at Federal Polytechnic Nekede from 2012 to 2014.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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