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Nam Nguyen

@namnguyen7

Technical Writer at Candela Medical creating service manuals, troubleshooting guides, and tutorials for laser products.

At Candela Medical, I design SharePoint knowledge-base sites and create service manuals, technical bulletins, and troubleshooting guides for Candela lasers. I also produce video tutorials for service personnel using Synthesia AI.

Previously, I wrote job instruction breakdowns and updated SOPs at Teleflex. At Charles River Labs, I wrote pharmacology and pharmacokinetic study reports, compiled tables and statistics, and supported the study archive.

Experience

Work history, roles, and key accomplishments

Current

Technical Writer

Current

Candela Medical

Nov 2025 - Present (1 year)

Design SharePoint knowledge-base sites for global use, consolidating product information and sharing up-to-date documents for field engineers and distributors. Create troubleshooting guides, video tutorials, service manuals, and technical bulletins for Candela lasers.

SharePoint Synthesia Technical Writer Documentation Video Tutorials Eco ECR

Technical Writer

Teleflex

Sep 2024 - Nov 2025 (1 year 2 months)

Write clear, comprehensive Job Instruction Breakdowns (JIB) for manufacturing processes, ensuring all steps are accurately documented and easy to understand. Collaborate with engineers and SMEs to gather detailed information and coach trainers and Line Leads in drafting and training of JIBs.

Technical Writer SOPs Jib Documentation Content Management Training Manufacturing Processes

Report Writer

Charles River Labs

Dec 2016 - Mar 2024 (7 years 3 months)

Develop scientific data tables and establish the framework of reports. Write abbreviated and full reports for Pharmacology and Pharmacokinetic studies, perform electronic report compilation including graphs and statistics, and maintain on-site study archive and raw data according to protocol standards.

Report Writing Pharmacology Pharmacokinetics Data Analysis IVIS Software Training Documentation