At Suryoday Small Finance Bank, I support Digital Banking operations for CASA Sweep and Term Deposit products across digital and fintech partners. I manage partner queries and transaction exceptions involving FD/RD booking, premature withdrawals, and maturity processing.
I handle FD-not-booked refunds arising from API-failed IMPS transactions, averaging approximately ₹10 lakh in daily refunds, and map transactions against corresponding NEFT manual transactions. I also coordinate with Reconciliation and internal stakeholders to investigate discrepancies, and prepared a BRD for a process/product enhancement.
At MuthootHomefin(India) Limited, I processed and evaluated 220+ home loan applications and improved a Google Sheets tracking system, reducing errors and retrieval time by 78%. My finance and analytics work has also included account reconciliations, financial reporting, and a Power BI dashboard analysing NIFTY-50 companies.
