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Nada Ibrahim

@nadaibrahim

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I resolve customer requests and improve support operations for high-volume technology platforms.

United States

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What I'm looking for

I'm looking for a remote customer service, call center, or support operations role where I can resolve requests, maintain accurate records, communicate clearly across channels, and improve workflows.

At Komodo Health, I managed operations for a healthcare-data platform processing 3,500+ jobs weekly and 350,000+ documents quarterly. I served as a point of contact for researchers and customer-success managers, clarifying requests, communicating status, and following issues through resolution.

I built Jira workflows and internal dashboards that helped non-technical users submit requests, monitor progress, compare documents, and review results without direct engineering support. My quality checks on healthcare documents and structured information contributed to a 70% reduction in failures and 40% faster processing.

Previously, I supported QA and release work with Infosys on the Comcast Automation Team, completing 80+ test cases weekly and helping maintain 98%+ system reliability. I also supported HomeSlice by validating information, investigating user-facing issues, and maintaining accurate data.

Experience

Work history, roles, and key accomplishments

Software Engineer III

Komodo Health

Jan 2022 - Dec 2025 (3 years 11 months)

Managed daily operations for a healthcare-data platform, ensuring accurate and timely processing of 3,500+ weekly jobs and 350,000+ quarterly documents. Served as a point of contact for researchers and customer-success managers, investigated failed jobs, and built internal dashboards and Jira workflows to improve efficiency.