Muthu Krishnan
@muthukrishnan2
I lead digital product delivery, Agile transformation, and portfolio outcomes at scale.
IndiaWhat I'm looking for
At Fidelity Investments, I lead end-to-end delivery for the Bill Pay platform serving millions of retail customers, guiding a 40+ person team across product, engineering, UX, and QA. I've improved time-to-market across major releases by 20% and reduced customer call deflection by over 30%.
I build multi-year roadmaps around customer impact, revenue potential, OKRs, and measurable outcomes. My work on payment modernization and API platforms reduced operational costs by 15% and increased scalability for 3x transaction growth.
I've coached multiple SAFe Agile Release Trains through PI Planning, sprint execution, retrospectives, and continuous improvement for a $50M+ annual technology portfolio. I help teams adopt Agile, DevOps, and CI/CD practices while building inclusive, psychologically safe delivery cultures.
Earlier, I led HR and payroll modernization at ADP, technical delivery for CSC's Lorenzo Healthcare platform, and SOAP web-service integrations for eFUNDS' QualiFile risk assessment engine. I bring 20+ years across financial services, banking, healthcare, insurance, and HR technology.
Experience
Work history, roles, and key accomplishments
Owned end-to-end product delivery for Fidelity's Bill Pay platform, leading a 40+ member cross-functional team and driving digital adoption with over 30% reduction in customer call deflection. Defined multi-year product roadmaps, led payment modernization and API initiatives, and coached teams on Agile and DevOps practices.
Led modernization initiatives for enterprise HR and payroll systems, managing project delivery, governance, risk management, and stakeholder engagement.
Project Leader
CSC
Jan 2006 - Jan 2014 (8 years)
Spearheaded technical delivery and architecture of scalable SOA solutions for the Lorenzo Healthcare platform, ensuring high availability and seamless data exchange across NHS UK clinical trusts. Directed cross-functional engineering teams, established code quality standards, and resolved backend performance bottlenecks.
Software Engineer
eFUNDS
Jan 2003 - Jan 2006 (3 years)
Designed and developed robust SOAP-based web services to integrate the QualiFile risk assessment engine with core banking platforms, ensuring secure, high-throughput transmission of customer account-opening data.
Education
Degrees, certifications, and relevant coursework
National Institute of Technology, Trichy
Bachelor of Engineering, Engineering
Bachelor of Engineering degree from the National Institute of Technology, Trichy.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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