Mustafa Asekome
@mustafaasekome
I improve digital banking journeys through omnichannel support, fraud mitigation, and team leadership.
NigeriaWhat I'm looking for
At VFD Microfinance Bank, I manage customer inquiries, complaints, and requests across phone, email, and live chat while helping improve digital banking experiences.
I identify product friction points and usability bugs from customer feedback, escalate priority technical issues to engineering teams, and coach onboarding staff on service standards and resolution workflows.
Previously at Union Bank of Nigeria, I supported mobile banking and digital onboarding, monitored channels for suspicious transactions, and worked with the Fraud Unit on security incidents and fraud protocols.
I've also led daily team operations, trained and mentored agents, tracked performance against SMART goals, and evaluated AI model outputs for accuracy, logical consistency, safety compliance, and edge cases.
Experience
Work history, roles, and key accomplishments
Evaluated and graded specialized AI model outputs for Project Vault, ensuring adherence to domain guidelines, accuracy, and logical consistency. Analyzed complex prompts and responses to identify edge cases, model hallucinations, and safety compliance issues.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Banking and Finance
Bachelor of Science in Banking and Finance from the University of Benin, Edo State, completed in 2009.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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