Munyah User
@munyahuser
Senior QA & Test Engineer driving automation and reliable fintech releases.
What I'm looking for
I am a Senior QA & Test Engineer with 6+ years of hands-on experience in financial systems, focused on delivering high-quality releases through a mix of manual and automated testing. I lead cross-functional QA efforts and build test strategies that align with business goals.
I have led a QA team of four, mentored interns and junior testers across major fintech projects, and standardized QA documentation to improve audit readiness and traceability. I champion continuous improvement and introduce practices that reduce risk and streamline delivery.
Technically, I implement automation with Selenium and Python, run API and load tests with Postman and JMeter, and use SQL for validations. I’ve driven measurable outcomes such as reducing test execution time by 50%, increasing automation coverage, and delivering near defect-free releases for critical migrations and currency switch projects.
I seek to contribute deep QA expertise to mission-critical banking platforms, foster team growth, and further embed CI/CD and BDD practices to accelerate safe, repeatable deployments.
Experience
Work history, roles, and key accomplishments
Church Secretary
Kutenda Evangelical Church
Mar 2025 - Present (7 months)
Led documentation and meeting coordination and introduced digital tools to streamline church operations and internal communications.
QA and Testing Engineer
Steward Bank
Sep 2024 - Present (1 year 1 month)
Led QA initiatives for core banking systems and third-party integrations, implemented Selenium+Python automation to reduce manual effort by 40%, and standardized QA documentation to improve audit readiness and traceability.
QA and Testing Analyst
Steward Bank
May 2019 - Aug 2024 (5 years 3 months)
Accelerated ZiG currency switch delivery by 50% and increased automation coverage by 20%, improving release cycles and platform performance across Internet and Mobile Banking by 75%.
Help Desk Technician
Steward Bank
Apr 2017 - May 2019 (2 years 1 month)
Resolved 50+ technical support tickets daily with 95% satisfaction and implemented a new ticketing system that reduced resolution time by 40%.
Contact Center Agent
Steward Bank
Nov 2015 - Mar 2017 (1 year 4 months)
Handled multichannel customer inquiries achieving 88%+ satisfaction and delivered first-call resolution for 40% of issues.
Education
Degrees, certifications, and relevant coursework
Midlands State University
Bachelor of Science, Management Information Systems and Services
2017 - 2020
Completed a Bachelor of Science in Management Information Systems and Services focusing on information systems and their application to business operations.
Availability
Location
Authorized to work in
Job categories
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