At Ramco Systems, I brought Chia, an AI-powered customer support platform, from discovery through launch. Its AI Agent Assistant classifies tickets, suggests responses and handles routine queries, automating about 30% of support load and cutting resolution time by about 40%.
I designed human-in-the-loop interactions that let agents review, accept, edit or override AI suggestions, with confidence indicators, rationale and fallback flows for low-confidence cases. I also redesigned agent workflows, reducing onboarding and training time by about 50% and raising team productivity by about 35%.
At Ramco Systems, I built and owned the Ramco Xperience Design System, improving UI consistency across products and reducing design-to-dev alignment time by 30%. I’ve also designed reporting experiences and multi-role B2B portal workflows, and launched the Hardworker brand website in Framer.
