At Samsung R&D Institute, I designed agentic AI conversational interfaces and AI-powered intranet applications, improving employee productivity by 30%+. I also developed UX research protocols and enterprise design systems for AI products.
At Skillsoft Software Services, I directed UX strategy and product design for Percipio, an enterprise learning SaaS platform. Usability testing and iterative prototyping helped reduce user friction by 25%.
Across work for Bugcrowd, World Bank Group, British Telecom, and other clients, I designed enterprise cybersecurity, investment, telecom, automotive, and healthcare experiences. My work has included user research, accessible dashboards, complex workflow design, and information architecture.

