Muhammad Faizullah
@muhammadfaizullah
I maintain accurate healthcare member records and resolve high-volume customer account needs.
United StatesWhat I'm looking for
At Sagility Health, I process and document 50–100 healthcare member interactions daily, reviewing benefits, eligibility, claims, prior authorizations, billing, and account information across First Trax and CRM systems.
I've supported high-volume customer operations at Southwest Airlines for nearly a decade, handling up to 200 daily calls, group reservations, escalations, and refunds while coaching new hires as a Training Assistant. I bring a consistent focus on documentation accuracy, data integrity, quality standards, and dependable customer support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative, Healthcare Member Support
Sagility Health
Oct 2025 - Present (11 months)
Process and document 50–100 healthcare member interactions daily while maintaining accurate records within First Trax and CRM systems. Review benefits, eligibility, claims status, prior authorization status, billing information, and member account details with strong attention to accuracy.
Education
Degrees, certifications, and relevant coursework
East Central High School
High School Diploma, General Studies
Earned a High School Diploma from East Central High School in San Antonio, Texas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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