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Muhammad Bilal User

@muhammadbilaluser2

Message

I coordinate patient care, scheduling, documentation, and healthcare operations across multi-site networks.

Pakistan

Message

What I'm looking for

I'm seeking a Virtual Medical Assistant role where I can support patient care coordination, accurate clinical documentation, scheduling, compliance, and a warm professional patient experience.

I've coordinated patient services, appointments, prescriptions, diagnostic tests, and provider communication at Personic Health across multiple healthcare providers and Home Health partners.

I manage real-time schedule changes, follow-ups, and accurate digital records while supporting compliance and process improvement. My work combines warm patient-facing communication with organized coordination for physicians and administrative teams.

I also bring laboratory quality-control and research experience, including ISO 17025:2017 documentation, microbiological testing, and genomic research at Dow University of Health Sciences.

Experience

Work history, roles, and key accomplishments

Current

Executive Manager

Current

Bentham Science Publishers

Apr 2026 - Present (6 months)

Review and quality-check incoming journal article and e-book proposals from biotechnology, medical, and life science researchers against editorial and publication standards. Partner with academic guest editors and grant-funded researchers to evaluate and finalize submissions for specialized thematic journal issues.

Quality Control Editorial Review Manuscript Review Scientific Publishing Biotech Medical Research Life Sciences Compliance

Current

Co-Founder & COO

Current

Bioraff

Nov 2022 - Present (3 years 11 months)

Oversee daily operations and ensure organizational efficiency. Optimized operational processes for innovative product promotion and strategic outreach to drive visibility and engagement.

Operations Management Process Optimization Strategic Outreach Product Promotion organizational efficiency

Patient Care Coordinator

Personic Health

Apr 2025 - Mar 2026 (11 months)

Lead scheduling and coordination for patients, providers, and Home Health partners. Manage patient services, appointments, and interdepartmental communication across multiple healthcare providers.

Patient Scheduling Care Coordination inter departmental communication Healthcare Compliance Process Improvement Data Management EMR

Quality Analyst

Pakistan Standards and Quality Control Authority (PSQCA)

Jan 2025 - Mar 2025 (2 months)

Conducted microbiological, chemical, and physical quality assessments of water, beverages, sugar, and edible oils in compliance with national standards. Assisted in the implementation and documentation of ISO 17025:2017 quality management systems in laboratory operations.

Microbiological Testing chemical analysis Physical Testing ISO 17025 Quality Management Systems Sample Preparation Analytical Testing Data Interpretation Laboratory Safety GLP

Research Assistant

Dow DOGANA Advanced Molecular Genetics and Genomics Diseases

Jul 2023 - Dec 2023 (5 months)

Collected biological samples from intellectually disabled patients and their families. Processed samples with precision, performed data entry, and prepared and shipped samples to Switzerland for whole genome sequencing.

Sample Collection Sample Processing Data Entry Record keeping Whole Genome Sequencing Genomics Laboratory Techniques