Moruf Ashiru

Defined, monitored, and achieved quarterly product roadmaps and KPIs in alignment with company objectives and stakeholder vision. Ensured timely product delivery and quality assurance by collaborating with the Product Development Lead, conducting thorough testing before launch.

Collaborated with the marketing team to ensure optimal product positioning and led the virtual product team to achieve agreed-upon objectives. Conducted comprehensive research to identify user needs and market gaps, performing quality controls to ensure product excellence.

Coordinated daily review meetings with Direct Sales Representatives (DSRs) and managed their customer interactions to ensure a smooth sales process. Resolved issues between DSRs and customers, allocated sales routes, and recruited, interviewed, and trained new sales representatives.

Marketed and sold retail products, goods, and services to customers, creating solutions to ensure a smooth sales process. Provided customer feedback to company management and resolved problems that arose during marketing activities.

Obtained a Postgraduate Diploma in Customer Relationship Management, focusing on strategies and practices for effective customer engagement. Enhanced understanding of customer service, retention, and relationship building.

Completed a Bachelor of Education in Educational Management, gaining foundational knowledge in educational principles and administration. Developed skills in managing educational processes and understanding learning environments.