Morgan Richards
@morganrichards1
Detail-focused administrative support specialist who improves client experiences through accurate data.
What I'm looking for
I’m an Administrative Support Specialist and Client Relations professional with experience supporting customers, managing accounts, and keeping complex records accurate. I combine dependable execution with a strong service mindset to resolve issues quickly and professionally.
In data-focused roles, I accurately input, verify, and organize complex datasets while leveraging data processing expertise. I also contribute to data labeling and annotation efforts used to train, refine, and optimize AI models through precise, consistent work.
On the client and banking support side, I managed account updates, transaction reviews, and digital wallet verification using internal systems. I follow step-by-step workflows for issue resolution, document customer records carefully, and support compliance through consistent documentation and performance.
Across my experience, I bring strong time management, process adherence, and clear communication. I’m especially motivated by roles where accuracy, responsiveness, and continuous improvement matter—so clients get correct answers the first time.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Concentrix
Jan 2025 - Jul 2025 (6 months)
Managed account updates, transaction reviews, and digital wallet verification for customers, using internal banking systems. Processed account actions and reviewed customer records to follow step-by-step issue-resolution workflows.
Education
Degrees, certifications, and relevant coursework
Online Campus
Wildlife Conservation and GIS
2025 -
Currently pursuing studies in Wildlife Conservation and GIS. Program start is May 2025 and it is ongoing.
University of Arizona
Communication
2022 -
Completed coursework in Communication at the University of Arizona starting in January 2022.
Availability
Location
Authorized to work in
Job categories
Skills
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