Open to opportunities

Monica S

@monicas

Full-stack software engineer and technical consultant, specializing in CRM and e-commerce integrations that turn requirements into scalable products.

United States

Message

What I'm looking for

I’m looking for a role where I can build full-stack CRM and e-commerce solutions, own integrations and troubleshooting, and collaborate closely with stakeholders. I want to deliver clear communication, scalable automation, and user-focused outcomes.

I’m a full-stack software engineer and technical consultant with 6+ years of experience designing and delivering custom CRM and e-commerce solutions. I translate complex business requirements into scalable, user-focused applications across the full development lifecycle, and I’m known for bridging the gap between technical teams and business users to drive efficient, high-impact results.

In my recent work, I improved client satisfaction by 80% through transparent client communications, built a standardized business documentation framework for 100% consistency across teams, and architected e-commerce functionality that reduced weekly administrative tasks by 30% via system automation. I also handle deep troubleshooting across APIs, inventory management systems, and third-party plugins, stabilize legacy Oracle CRM integrations with ERPs, and lead kick-off presentations and UAT training to ensure successful adoption.

Experience

Work history, roles, and key accomplishments

Software Engineer

Irish Titan

Apr 2022 - Jan 2025 (2 years 9 months)

Directed end-to-end client communications on error tickets and deployment timelines, increasing client satisfaction by 80%. Built standardized project documentation (SOWs, technical requirements, and UAT training) ensuring 100% consistency across teams and reduced weekly administrative tasks by 30% through system automation.

Client Communication Technical Documentation REST APIs System automation UAT

Software Engineer

Bumperactive

Jun 2021 - Jan 2022 (7 months)

Developed advanced SQL queries using joins and sub-queries to aggregate multi-million row datasets into executive-ready reports driving departmental KPIs.

SQL SQL Joins Subqueries Data Aggregation KPIs

Applications & Integrations Developer

Motiv

Jan 2020 - Jun 2021 (1 year 5 months)

Stabilized legacy integrations between customized Oracle CRM solutions and external ERPs by remediating technical debt and preventing integration failures.

CRM ERP Integration API Integration Problem Solving

Sales Automation Consultant

Motiv

Sep 2018 - Dec 2019 (1 year 3 months)

Partnered with project managers to define technical scopes and milestones, translating stakeholder requirements into customized Oracle CRM solutions meeting 100% of business objectives. Built custom reports and real-time dashboards in Oracle CRM and supported sales demos, increasing revenue and sales of custom solutions by 10%.

Sales Automation CRM Project Scoping Custom Reports Dashboards Stakeholder Management

Associate CRM Developer

Rand Group

Feb 2017 - Aug 2018 (1 year 6 months)

Gathered client requirements and translated business goals into functional specifications, then delivered end-to-end Dynamics 365 CRM customizations for unique workflows. Managed 5+ projects, maintained a 100% retention rate, and resolved CRM/integration failures to prevent data loss during high-volume synchronization while achieving 99.9% system availability.

Requirements Gathering Project Management CRM Integration Synchronization System Reliability Stakeholder Management