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Monica Koczan

@monicakoczan

Medical billing professional at Puzzle Peace Rec and Respite, supporting client intake and hiring after managing billing and collections at Crossroads.

United States

Message

What I'm looking for

I’m seeking a remote medical billing role where my extensive healthcare billing knowledge, accuracy, and follow-through can support timely and complete reimbursement.

At Puzzle Peace Rec and Respite, I support human resources administration and hiring activities, coordinate client intake, and maintain intake documentation.

At Crossroads, I managed billing and collections for health and behavioral health services. I posted payments, reconciled insurance accounts, and followed up on claim denials across Medicare, Medicaid, and commercial payers.

Earlier, I handled hospice billing at Hospice of the Western Reserve and Medicare skilled nursing facility claims at Montefiore Nursing Home, where I achieved a 95% paid-claim rate through accurate billing and follow-up. I’m seeking a remote medical billing role where my healthcare billing knowledge, accuracy, and follow-through can support timely and complete reimbursement.

Experience

Work history, roles, and key accomplishments

Current

HR Administrator, Client Intake & Hiring Manager

Current

Puzzle Peace Rec and Respite

Jan 2026 - Present (9 months)

Support human resources administration and hiring activities for the respite program. Coordinate client intake and maintain intake-related information and documentation.

HR Administration Client intake Recruitment Hiring coordination Communication Skills Documentation

Senior Billing Specialist

Crossroads

Jan 2023 - Apr 2024 (1 year 3 months)

Managed billing and collections for health and behavioral health services. Posted payments and reconciled insurance accounts across Medicare, Medicaid, and commercial payers.

Medical Billing Collections Payment Posting Insurance Information Reconciliation Medicare Medicaid Commercial Payers Denial Balance Follow Up EMR Systems Remote Work

Hospitalist Liaison

Martin Health Care Group

Sep 2015 - Jan 2023 (7 years 4 months)

Reconciled daily census information with charge entry for inpatient and outpatient services. Coded and compiled billing for hospital, wellness clinic, and psychiatric units.

Census Reconciliation Charge Entry Medical Coding Billing Appeals Collections Accounts Receivable Coordination

Medical Billing Specialist

Montefiore Nursing Home

Dec 2013 - Jul 2015 (1 year 7 months)

Generated monthly Medicare skilled nursing facility claims and daily Medicare, Medicaid, Passport, commercial, and private-pay claims. Posted payments and performed accounts receivable aging analysis.

Medicare Billing Medicaid Billing Long Term Care Claims Payment Posting Accounts Receivable Aging Analysis Private Pay

Patient Accounts Coordinator / Office Support Secretary, Hospice House

Hospice of the Western Reserve

Jul 2009 - Dec 2013 (4 years 5 months)

Managed hospice billing and accounts receivable for multiple payer types. Submitted UB-04 and CMS-1500 claims, conducted monthly accounts receivable follow-up, supported patient billing, and posted payments.

Hospice Billing Accounts Receivable UB 04 claims CMS 1500 Payment Posting HIPAA Documentation

CTM / Grievance Specialist

Universal American / MemberHealth / CVS

Nov 2006 - Jul 2009 (2 years 8 months)

Processed Medicare complaints and grievances in accordance with applicable requirements. Supported billing-related issue resolution and maintained required documentation.

Medicare Grievance Processing Complaint Resolution Documentation Billing Support