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MONALISA A

@monalisaa

Customer success and support professional at Subby who improved user engagement by approximately 30% through content and customer communication.

Nigeria

Message

What I'm looking for

I'm seeking to contribute to a customer success, customer support, or customer experience team where strong communication and problem-solving create measurable value.

At Subby, I created blog articles, LinkedIn content, and social media campaigns that strengthened brand visibility and improved user engagement by approximately 30%. I also translated product updates and new features into clear content to support customer understanding and product adoption.

I delivered customer support by responding to inquiries, resolving issues, and maintaining positive customer relationships. At Premier Medical Services, I assisted patients with appointments and inquiries, managed scheduling and records, and supported the transition to an Electronic Medical Records system by training colleagues.

I’ve also created customer-focused social media content for Lifestyle Clothing Brand and written email campaigns, promotional copy, and marketing proposals for Underground Rave. At KWIQ, I provided remote administrative support, including scheduling, email management, and documentation.

Experience

Work history, roles, and key accomplishments

Front Desk Staff

Premier Medical Services

Jan 2024 - Jun 2026 (2 years 5 months)

Delivered front-line customer support by assisting patients with appointments, inquiries, and administrative requests in a fast-paced healthcare environment. Supported the transition to an Electronic Medical Records system by training colleagues.

Customer Support Patient Scheduling Documentation EMR Training Communication Skills

Content Writer & Customer Success Manager

Subby

Mar 2025 - Jan 2026 (10 months)

Created blog articles, LinkedIn content, and social media campaigns that strengthened brand visibility and improved user engagement by approximately 30%. Delivered proactive customer support and collaborated with internal teams to communicate product changes accurately.

Content Writing Customer Success Customer Support Client Communication Social Media Content Strategy User Education Cross Functional Collaboration

Social Media Manager & Content Creator

Lifestyle Clothing Brand

Jan 2024 - Dec 2024 (11 months)

Developed customer-focused social media content that strengthened brand visibility and increased audience engagement. Planned and maintained a structured content calendar to improve consistency and community interaction.

Social Media Management Content Creation Content Calendar Audience Insights Storytelling

Creative Writer

Underground Rave

Jan 2024 - Dec 2024 (11 months)

Wrote persuasive email campaigns, promotional copy, and marketing proposals to support event awareness and audience growth. Worked with stakeholders to develop consistent brand messaging for promotional campaigns.

Copywriting Email Marketing Promotional Copy Brand Messaging Marketing

Virtual Assistant

KWIQ

Jan 2023 - Dec 2023 (11 months)

Provided remote administrative support, including scheduling, email management, and documentation. Organized digital files and internal workflows that improved operational efficiency.

Administrative Support Scheduling Email Management Documentation Workflow Optimization