@moirangthemchingkhei
Business Service Support Advisor at British Telecom (BT Group), recognized as a Best Performer and streamlined Excel reporting templates.
IndiaAt British Telecom (BT Group), I delivered administrative and operational support using SAP, Genesys, Utext, and MS Excel. I also streamlined Excel reporting and data-tracking templates, reducing redundancies and improving documentation accuracy.
I handled customer inquiries and technical support requests, monitored live queues with Workforce Management, and helped maintain service levels. I earned Best Performer within two months of joining and later received the Q3 Best Performer Award.
Work history, roles, and key accomplishments
Delivered end-to-end administrative and operational support using SAP, Genesys, Utext, and MS Excel, ensuring smooth workflows and 100% adherence to turnaround times. Handled complex customer inquiries and escalations, improving First Contact Resolution and client satisfaction.
Degrees, certifications, and relevant coursework
Master of Commerce, Commerce
2022 - 2024
Pursued Master of Commerce degree from K.C. Das Commerce College, Guwahati, from 2022 to 2024.
Bachelor of Commerce, Commerce
2019 - 2022
Completed Bachelor of Commerce degree from Dhanamanjuri University, Manipur, from 2019 to 2022.
Software and tools used professionally
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