Mohogonee Ivy
@mohogoneeivy
I manage high-volume compliance cases, records, and operational workflows with accuracy.
United StatesWhat I'm looking for
I'm currently managing shipments at Total Quality Logistics, coordinating customers, carriers, and internal teams from intake through resolution. I maintain accurate records, monitor account risks, and resolve shipment issues to minimize disruptions.
At Wheels Inc., I managed 50+ daily compliance inquiries and updated records for 150+ units each day. I handled title corrections, ownership updates, documentation discrepancies, and case follow-up while keeping files audit-ready.
I also supported reporting, workflow improvements, and stakeholder communication across vendors, dealerships, carriers, and internal teams. My work is grounded in careful documentation, data integrity, confidentiality, and meeting service deadlines.
Earlier roles at IKEA and AbbVie strengthened my experience with transaction records, inventory audits, incident documentation, investigations, and policy compliance. I bring an Associate of Applied Science in Information Technology and HIPAA compliance training.
Experience
Work history, roles, and key accomplishments
Manage shipments from intake through resolution, maintaining accurate records and status updates. Serve as a liaison between customers, carriers, and internal teams to coordinate information and resolve issues.
Assisted customers with orders, returns, and issue resolution while maintaining high service standards. Maintained accurate transaction and inventory records across multiple systems.
Managed 50+ daily inquiries ensuring timely resolution and accurate documentation. Maintained detailed records for title corrections and compliance-related transactions, coordinating with vendors and internal teams.
Maintained incident reports, activity logs, and access records in accordance with established procedures. Investigated and documented incidents while ensuring accurate recordkeeping and follow-up.
Education
Degrees, certifications, and relevant coursework
ISTQB
ISTQB Certified Tester – Foundation Level (CTFL), Software Testing
In progress for ISTQB Certified Tester – Foundation Level (CTFL).
HIPPA Training.US
HIPAA Compliance Training Certificate, Compliance
Completed HIPAA Compliance Training Certificate in 2026.
Miller-Motte College
Associate of Applied Science, Information Technology
Earned an Associate of Applied Science in Information Technology in December 2024.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
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