mohit kumar
@mohitkumar33
Chat support specialist at TaskUs resolving fintech account and transaction queries through live chat.
IndiaWhat I'm looking for
At TaskUs, I handle customer queries in a fintech process and help resolve account- and transaction-related concerns through live chat. I follow process guidelines and compliance requirements while documenting customer interactions.
Previously, I monitored customer interactions as a Senior Associate (Quality Advisor) at Concentrix, where I conducted calibration sessions and analyzed recurring quality issues. At Tech Mahindra, I engaged with customers through live chat and trained and guided team members.
Experience
Work history, roles, and key accomplishments
Handle customer queries and provide timely resolutions through live chat in a fintech process. Assist customers with account- and transaction-related concerns while following process guidelines and compliance requirements.
Monitored and evaluated customer interactions across calls, chats, and emails to ensure adherence to quality standards and compliance requirements. Conducted calibration sessions and performed root cause analysis for recurring quality issues.
Engaged in live chat conversations with customers, promptly addressing their inquiries and resolving their issues. Trained and guided team members to maintain high productivity and performance metrics.
Education
Degrees, certifications, and relevant coursework
Marwari College, Bhagalpur
Bachelor's, Information Technology
Pursued a Bachelor's degree in Information Technology at Marwari College, Bhagalpur, affiliated with TMBU University, completing in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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