Harish K

I’m a customer-focused Customer Support Executive / Customer Success Associate with 2+ years of experience delivering chat-based support and maintaining quality operations. In fast-paced environments, I handle 40–50 interactions per day while sustaining 95%+ CSAT and supporting customers with accounts, payments, service issues, and technical concerns.

I’m equally strong in quality and continuous improvement: I’ve conducted quality audits for 30–40 customer interactions weekly, assessed communication quality, resolution accuracy, and SOP compliance, and used CSAT trends and error patterns to drive a 15–20% improvement in support quality. I also coach support agents with structured feedback, identify process gaps, collaborate with operations to reduce escalations, and maintain accurate CRM/ticketing documentation for smooth follow-ups and audit readiness.