Open to opportunities

Mohd Asim

@mohdasim

Message

Experienced HR Operations Specialist with a passion for efficiency.

India

Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my HR expertise to enhance organizational efficiency.

I am an HR Operations Specialist with over 7 years of experience in high-pressure environments, recognized for my exceptional service and efficiency. My journey has been marked by multiple awards, including Customer Champion and High Five Awards, which reflect my commitment to excellence in HR operations. I excel in managing end-to-end HR processes, ensuring compliance, and enhancing team collaboration.

Currently, I serve as a Senior Operations Specialist at Innova Solutions, where I oversee HR operations for a contingent workforce at AbbVie. My role involves extensive stakeholder engagement, ensuring seamless onboarding and payroll processing while maintaining high service standards. I am adept at utilizing staffing tools like SAP Fieldglass and Oracle Fusion, and I leverage my skills in Microsoft Excel for reporting and audits, driving process improvements that enhance both efficiency and employee experience.

Throughout my career, I have successfully managed large-scale programs, streamlined communication across stakeholders, and led initiatives that have significantly improved operational excellence. I am passionate about fostering strong relationships and delivering top-notch customer experiences, which I believe are crucial for any successful HR operation.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Specialist – HR Operations

Current

Innova Solutions (HireGenics)

Apr 2022 - Present (3 years 3 months)

Managed end-to-end HR operations for the contingent workforce at AbbVie, a global biopharmaceutical client, ensuring seamless onboarding, payroll processing, compliance, and employee lifecycle management. Acted as a strategic liaison among AbbVie, the MSP, internal HR/payroll teams, and W2 contingent workers, ensuring alignment, transparency, and timely resolution of HR matters.

HR Operations Stakeholder Engagement Oracle Fusion Microsoft Excel Payroll Processing Compliance Employee Lifecycle Process Improvement Data Analysis

Customer Support and Escalation Specialist

ParcelHero

Nov 2019 - Feb 2022 (2 years 3 months)

Provided exceptional client service by addressing inquiries, resolving issues, and ensuring smooth logistics operations, playing a key role in maintaining customer satisfaction and fostering strong relationships. Managed and resolved escalated issues involving harsh customers and businesses related to lost, damaged, or delayed shipments, ensuring timely resolution and maintaining professionalism u

Customer Service Escalation Management Logistics Dispute Resolution Shipment Tracking Communication Problem Solving Customer Satisfaction Parcelforce

Customer Support Representative

Cogent e Services

Aug 2018 - Aug 2019 (1 year)

Served as a Chat support specialist for Zomato, assisting UAE and Lebanon customers via live chat interactions, delivering exceptional service and personalized support. Provided support and assistance regarding various aspects of food orders, including credits, refunds, offers, and cashback, while liaising with partner restaurants to verify order status and estimated delivery times.