At Photon Interactive, I own delivery, SDLC governance, operational performance, and P&L for strategic programs across Retail, Hospitality, and FinTech. I led platform modernization through ServiceNow ITSM implementation and Jira SDLC transformation, and oversaw RAG-based chatbots, Conversational AI, and Agentic AI initiatives.
These AI initiatives, alongside adoption of Amazon Q, GitHub Copilot, and AI-assisted engineering practices, delivered 30–40% productivity gains, 15% better code quality, and 20% lower delivery costs. I also delivered 15%+ cost savings through margin optimization and achieved 95%+ CSAT.
Previously, at Mphasis Ltd., I led FedEx development and production support projects, with 95%+ schedule adherence. My earlier work includes an Australian Retail Supply Chain program at Publicis Sapient, digital and cloud programs at Tech Mahindra Ltd., and application security initiatives at Capgemini (erstwhile iGATE Global Solutions).

