Mohammed Nazar Mohiuddin
@mohammednazarmohiudd
Senior Technical Analyst at Marquee Software Solutions, troubleshooting software and system issues.
IndiaWhat I'm looking for
At Marquee Software Solutions Pvt Ltd, I troubleshoot software queries and help associates with installation, configuration, system upgrades, and technical issues.
I work with tools including Genesys cloud, AWS connect, Workspace desktop edition, Solution central, Jarvis application, and Microfocus reflection application. I also monitor software utilization, prepare data reports, and document troubleshooting steps in incident tickets.
Previously, at Intouch CX Pvt Ltd, I supported customers through chat and reviewed new interns’ chats, providing feedback based on KPIs. I’ve also trained new hires in my current role and have been acknowledged for performance against key metrics.
Experience
Work history, roles, and key accomplishments
Senior Technical Analyst
Marquee Software Solutions Pvt Ltd
Apr 2024 - Present (2 years 7 months)
Working as an IT analyst for troubleshooting software-related queries, providing semi-voice support, and managing software installations, configurations, and upgrades. Monitoring software performance, generating data reports, and training new hires.
eSupport Officer
Intouch CX Pvt Ltd
Aug 2021 - Feb 2024 (2 years 6 months)
Worked as an IT chat support officer for an international process, resolving customer queries through standard quality procedures and maintaining customer satisfaction. Reviewed chats of new interns, provided feedback based on KPIs, and consistently achieved top performer status.
Education
Degrees, certifications, and relevant coursework
LinkedIn Learning
Project Management Foundations, Project Management
Certification in Project Management Foundations from LinkedIn Learning, PMI, and NASBA.
LinkedIn Learning
Microsoft 365 Copilot First Look, Microsoft 365
Certification in Microsoft 365 Copilot First Look from LinkedIn Learning.
Google Skillshop
Google Analytics with Business, Data Analytics
Certification in Google Analytics with Business from Google Skillshop.
Microsoft
Career Essentials in System Administration, System Administration
Certification in Career Essentials in System Administration from Microsoft and LinkedIn Learning.
Microsoft
Career Essentials in Data Analysis, Data Analysis
Certification in Career Essentials in Data Analysis from Microsoft and LinkedIn Learning.
Central Queensland University
Master of Engineering, Mechanical Engineering
2017 - 2019
Master of Engineering in Mechanical from Central Queensland University, Melbourne, Australia, from 2017 to 2019.
Deccan College of Engineering and Technology
Bachelor of Engineering, Mechanical Engineering
2012 - 2016
Bachelor of Engineering in Mechanical from Deccan College of Engineering and Technology, Hyderabad, India, from 2012 to 2016.
Udemy
Advanced in Excel, Word and PowerPoint, Computer Applications
Certification in Advanced Excel, Word, and PowerPoint from Udemy.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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