@mohammeddumbuya
Senior Desktop Support Engineer at Corient who automated Microsoft 365 workflows with PowerShell and Microsoft Graph.
United StatesAt Corient, I administered Microsoft 365 and identity systems, supported enterprise users, and automated administrative workflows using PowerShell and Microsoft Graph.
I’ve also supported enterprise environments at Brex, Washington State Department of Transportation, and other organizations. My work includes resolving identity and endpoint issues, managing user access, and creating technical documentation and AI-driven support workflow improvements.
Work history, roles, and key accomplishments
Corient
Jul 2025 - Jul 2026 (1 year)
Delivered Tier I-III enterprise support, administered Microsoft 365 and identity systems, and automated workflows with PowerShell and Microsoft Graph.
Provided enterprise Tier I/II support for Windows and macOS users, administered identity services, and managed incidents through ServiceNow and Jira.
Washington State Department of Transportation
Nov 2023 - Oct 2024 (11 months)
Supported over 2,000 users across 63 locations, delivering deskside and remote support for Microsoft 365, Active Directory, and endpoint environments.
Delivered enterprise technical support in a regulated financial services environment, administering Active Directory and supporting Microsoft 365 and VPN.
Provided Tier I/II technical support for Windows workstations and Microsoft 365, resolving hardware, software, networking, and VPN issues.
Refugee Women's Alliance (REWA)
Jul 2017 - Dec 2019 (2 years 5 months)
Administered Microsoft 365 and Active Directory, managed onboarding and offboarding, and supported end-user training and documentation.
Fry's Electronics
Jan 2013 - Jun 2017 (4 years 5 months)
Diagnosed and repaired desktops, laptops, and hardware, installed Windows OS, and performed malware removal and system optimization.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Information Systems
2010 - 2015
Bachelor of Science in Computer Information Systems from Bethel University, McKenzie, TN, completed in 2015.
Software and tools used professionally
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