mohammed abiyaz

MA

Open to opportunities

mohammed abiyaz

@mohammedabiyaz

Data analyst transitioning from customer operations with strong SQL and process-optimization skills.

What I'm looking for

I seek a role where I can apply SQL and process-optimization skills to drive data-informed improvements in a collaborative, growth-oriented team.

I am a results-driven professional with 4.6 years of experience in customer operations and process management, transitioning into IT and data roles. I have a strong foundation in computer science, SQL, SDLC principles, and hands-on exposure to Oracle databases and web technologies.

In my recent role at Cognizant, I coordinated with healthcare providers to resolve claim-related queries, collaborated with SMEs to settle complex claims, and participated in corporate training that reduced call handling time and improved customer satisfaction. At CSS Corp I tracked pending claims, implemented proactive follow-ups to reduce turnaround time, and provided analytical insights into process bottlenecks.

I completed professional training covering C programming, SDLC, Oracle SQL, HTML5 & CSS3, and Windows OS, and I bring practical experience in MS Excel, basic Power BI, process optimization, and strong communication. I am motivated to leverage data to improve workflows and drive informed decisions in an IT or data-focused role.

Experience

Work history, roles, and key accomplishments

CC

Current

Customer Representative Specialist

Current

Cognizant Technology Corp

Jun 2022 - Present (4 years)

Coordinated with healthcare providers to resolve claim-related queries, collaborated with SMEs to settle complex claims, and reduced call handling time through process training and improved communication, raising customer satisfaction.

Claims Handling Customer Support Process Improvement SQL MS Excel SDLC Communication

CC

Process Associate

CSS Corp

Jun 2020 - Jun 2022 (2 years)

Managed customer inquiries and claim issues with focus on accuracy and SLA compliance, implemented proactive follow-up strategies to reduce turnaround time and provided analytical insights into process bottlenecks.

Process Management Customer Service SLA Data Analysis MS Excel Reporting Problem Solving

NC

Trainee Auditor

NMZ & CO

Jan 2019 - Jun 2019 (5 months)

Analyzed budget evaluations and expense reports across projects, prepared detailed financial reports for management, and supported end-to-end reporting and audit processes to ensure accuracy and compliance.

Financial Reporting Auditing Budget Analysis Excel Compliance Data Compilation Attention To Detail Collaboration

Education

Degrees, certifications, and relevant coursework

MU

Mazharul Uloom College, Ambur - Thiruvalluvar University

Bachelor of Science, Computer Science

Grade: 6.2 CGPA

Activities and societies: Led college cricket team; participated in state-level workshop on Swift Programming; won 2nd prize in General Knowledge quiz.

Completed B.Sc. in Computer Science with coursework in programming, databases, and web technologies, awarded in 2018 with a CGPA of 6.2.

AA

Anaikar Oriental (Arabic) Higher Secondary School, Ambur

HSC

Grade: 56%

Completed Higher Secondary Certificate (HSC) in 2015 with 56% marks.

TA

TAW Matriculation Higher Secondary School, Ambur

SSLC

Grade: 73.4%

Completed Secondary School Leaving Certificate (SSLC) in 2013 with 73.4% marks.

Tech stack

Software and tools used professionally

Gmail

HTML5

Windows

SQL

Enhance

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