At London Stock Exchange Group, I serve as Global Process Owner for Service Request, Service Catalog, and Knowledge Management. I set governance standards and oversee process compliance across global business and technology teams.
I designed and implemented a global Service Catalog Data Certification framework to support ownership validation, compliance reviews, and data quality controls. I also led the design and governance of ServiceNow Data Task Management capabilities for policy-driven CMDB remediation.
At Cognizant Technology Solutions, I directed a 40+ member offshore infrastructure support organization and owned service delivery performance across multiple technology towers. I governed ITIL processes and worked with client and technology stakeholders on service reporting, escalations, and improvement programs.
Earlier at Cognizant Technology Solutions, I managed infrastructure and application support teams, and at Thomson Reuters I worked on scientific data indexing and content analysis for the BIOSIS database. I hold a master's degree in Bioinformatics and a bachelor's degree in Microbiology.
