Mohamed Wagih
@mohamedwagih
Senior Community Manager with expertise in social media engagement.
What I'm looking for
As a Senior Community Manager at BPG Group, I oversee content calendars and ensure brand voice consistency while managing online communities to foster customer engagement. My role involves utilizing data-driven insights for analytics and reporting, leading and mentoring a team of social media professionals, and responding to customer queries promptly.
Previously, I served as a Senior Community Manager at Skillitt, where I set and implemented social media campaigns aligned with marketing strategies. My experience includes organizing digital events to build community and boost brand awareness, and I am keen to find a challenging position within an ambitious employer to further develop my skills and experience.
With a strong background in social media monitoring and quality assurance, I have consistently demonstrated my ability to analyze and report on the effects of publications, train and supervise teams, and ensure high-quality customer service. I am dedicated to staying up-to-date with digital technology trends and continuously improving my professional capabilities.
Experience
Work history, roles, and key accomplishments
Senior Community Manager
BPG Group
Feb 2024 - Present (1 year 4 months)
Oversee content calendars and ensure consistency in brand voice. Manage online communities and foster customer engagement.
Senior Social Media Monitoring Executive
Carma
Feb 2023 - Present (2 years 4 months)
Train and supervise a cohort of social media specialists. Analyze and report on the effects of publications.
Senior Community Manager
Skillitt
Jun 2023 - Sep 2023 (3 months)
Set and implement social media and communication campaigns to align with marketing strategies. Post and schedule content for social media accounts.
Quality Assurance Specialist
Uber
Nov 2017 - May 2020 (2 years 6 months)
Perform quality audits and find out areas of improvement for the team. Monitor and check quality for email or phone support for assigned LOB/region.
Social Media Moderation Team Leader
Virtual Worker Now
Dec 2020 - Feb 2023 (2 years 2 months)
Follow up day-to-day on the team to make sure that they follow the right process and procedures. Track the team performance and set a proper action plan when needed.
Web Chat Agent
Talk Mobile
Dec 2016 - Nov 2017 (11 months)
Respond to customer inquiries and requests via chat in a timely fashion. Document all inquiries, requests, resolutions, and follow-up tasks.
Customer Service Representative
Vodafone UK
Dec 2013 - Nov 2016 (2 years 11 months)
Resolve customer complaints via phone. Greet customers warmly and ascertain problems or reasons for calling.
Education
Degrees, certifications, and relevant coursework
Mohamed hasn't added their education
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