Mohamed Osman

- Commercial analysis supporting procurement, production planning, and contract management across a uniform manufacturing and distribution operation.
- Evaluated and scored suppliers across Pakistan, India, and Vietnam using a structured performance model tracking unit cost, on-time delivery rate, and quality rejection rate - directly informing sourcing decisions and contract renewals.
- Built

- Commercial and export profitability analysis for Soudal's distribution network, supporting pricing decisions, market prioritization, and supply allocation across international markets.
- Developed export profitability models covering unit cost, freight, insurance, and customs duties per destination market - identifying product-market combinations generating negative or near-zero margins.
- A

- Data analysis supporting marketing campaign targeting, subscriber segmentation, and commercial performance reporting across a major UAE telecom operator.
- Designed subscriber segmentation models using usage patterns, package type, ARPU, and top-up behaviour to build qualified campaign target lists - improving conversion rates from 4% to 9%.
- Built pre-launch ROI models estimating expected

Monitored and evaluated customer interactions across multiple channels to ensure compliance with service quality standards
Conducted quality audits and identified gaps to improve customer satisfaction and service performance
Analyzed customer feedback and complaints to identify trends and recommend corrective actions
Prepared regular reports on quality metrics, KPIs, and service performance
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