M OD

Trains staff on ICT, including presentation setup, hardware use, passphrase security, and cyber-aware guidance. Develops content for various departments, from intranet 'how-to' guides to induction presentations for new staff on Microsoft and corporate applications.

Enabled direct and indirect resellers, VARs, MSPs, and distributors with onboarding, technical training, and product knowledge. Managed new product feature demos and communicated updates on bug tickets, feature releases, and roadmap changes.

Onboarded new SMB customers to the platform, focusing on DMARC, DKIM, SPF, and MTA-STS protocols. Launched the customer community, dedicated onboarding pages, and content, and ran onboarding webinars and activation events.

Provided close-embedded support to a UK Defence customer on the Palantir Gotham system for high-priority, real-time operations. Conducted regular requirements capture and fed back to the systems project team for iteration.

Responsible for the collection, processing, analysis, and dissemination of real-time intelligence products to operational law enforcement teams. Developed opportunities for tactical and strategic interventions against criminal groups.

Delivered tactical, operational, and strategic intelligence products to support national threat strategies, working with national and international teams. Maintained effective liaison with analysts, senior operations management, and partner agencies.

Supported sensitive operations by conducting thorough vetting on new employees to counter insider threat. Contributed to meetings with departmental management on vetting issues and conducted substance misuse testing.

Activities and societies: Produced intelligence products and research briefs on British military doctrine, kit and equipment, adversarial studies, and country profiles.

Studied intelligence principles and analytical techniques used by all NATO states, developing an understanding of UK governmental intelligence structures and multi-agency working initiatives. Increased knowledge and application of analytical tools, defence report writing, and intelligence briefing styles.