MJ User
@mjuser1
Results-driven program leader specializing in quality assurance and process improvement.
What I'm looking for
I am a results-driven Program Success Lead with 9+ years of experience in quality assurance, process improvement, and team leadership across fintech and social media sectors.
I have led vendor-managed QA teams and designed QA frameworks. Those initiatives delivered measurable process optimizations that enhanced service delivery and customer satisfaction.
I'm certified (CAPM) and trained in Lean Six Sigma and Kaizen. I apply data analysis and root cause methodologies to eliminate waste and reduce variability.
I partner with senior leaders and cross-functional stakeholders to align programs to KPIs and drive sustainable operational excellence.
Experience
Work history, roles, and key accomplishments
Program Success Lead
Anchored Solutions Manila
Mar 2025 - Present (6 months)
Lead and manage comprehensive projects to enhance people and process performance across multiple departments; develop and implement strategic initiatives that optimize operational efficiency and align program objectives with organizational KPIs.
QA Program Specialist
Coinbase
Jan 2020 - Jan 2025 (5 years)
Managed and led high-performing QA vendor teams, ensuring consistent quality standards and implementing QA frameworks and process improvements within Customer Experience to enhance service delivery.
Senior Quality Analyst
Cognizant
Jan 2016 - Jan 2020 (4 years)
Led a team of Quality Analysts supporting a major social media company's customer experience operations and executed process improvement projects that improved operational efficiency and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Far Eastern University
Bachelor of Arts, Literature
2012 - 2015
Completed Bachelor of Arts in Literature at Far Eastern University from 2012 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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