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Miyuki Rathnasiri

@miyukirathnasiri

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Director of Operations at Innobot LLC, streamlining US healthcare automation and reducing manual effort by up to 70%.

Sri Lanka

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At Innobot LLC, I lead people, process, and delivery governance across the operational portfolio. As Operations Manager, I managed US healthcare automation programs across client accounts, led cross-functional teams, and improved operational efficiency by 50%+.

Earlier, at Aitken Spence PLC, I designed enterprise RPA solutions and built Power BI dashboards. On the Claim Status Automation project, I led delivery processing 2,500+ claims weekly, reducing processing time to under one minute per claim and manual effort by about 70%.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Innobot LLC

Oct 2025 - Present (1 year 1 month)

Leads people, process, and delivery governance across the organisation's full operational portfolio, including policy framework, SOPs, and capacity planning.

Operations Leadership Policy Development SOP Design Capacity Planning Performance Management Process Improvement AI Tooling

Operations Manager

Innobot LLC

Jan 2025 - Sep 2025 (8 months)

Led operational delivery and portfolio governance for US healthcare automation programs, managing ~7 US client accounts and 10+ concurrent projects. Improved operational efficiency by 50%+ and reduced manual effort by up to 70%.

Project Management Stakeholder Management SLA Management Risk Management KPI Dashboards Process Optimization Healthcare RCM

Associate Operations Manager

Innobot LLC

Dec 2023 - Dec 2024 (1 year)

Coordinated RPA and automation project delivery across healthcare client portfolios, monitored automation health metrics, and supported capacity planning.

Robotic Process Automation Automation Monitoring Capacity Planning Reporting

Software Engineer (RPA)

Aitken Spence PLC

Jan 2023 - Nov 2023 (10 months)

Designed and implemented enterprise automation solutions, automated high-volume healthcare processes, and built Power BI dashboards for operational visibility.

Robotic Process Automation UI Path Power BI Process Automation Documentation

Executive (Operations & Commercial Support)

Aitken Spence PLC

Oct 2017 - Apr 2022 (4 years 6 months)

Managed client relationships, negotiated service agreements, and oversaw pricing compliance and tariff contract management.

Customer Relationship Management Negotiation Pricing Compliance Contract Management

Operation Analyst

Synergen Health LLC

Nov 2016 - Oct 2017 (11 months)

Supported operational reporting and performance tracking, ensured SLA adherence in healthcare service delivery, and assisted leadership with process analysis.

Operational Reporting SLA Adherence Process Analysis

Education

Degrees, certifications, and relevant coursework

University of Colombo

Master of Business Administration, Business Administration

2019 - 2021

Pursued a Master of Business Administration (MBA) from the University of Colombo from 2019 to 2021.

Peter the Great St. Petersburg Polytechnic University

Bachelor of Science, Information Science & Computer Engineering

2012 - 2016

Earned a Bachelor of Science in Information Science and Computer Engineering from Peter the Great St. Petersburg Polytechnic University from 2012 to 2016.